Senior QA Analyst

Job description

**Company description**

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients.

Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing.

With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity.

An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices.

Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

**Overview**

We are seeking a detail-oriented and experienced **Sr. QA Analyst** to be responsible for the end-to-end quality assurance testing of our critical marketing and transactional communications across various channels such as SMS, Email, Push and Agent.

This role focuses on validating the creative content, along with the accuracy of dynamic content mapping, and the flawless rendering of communications on end-user devices, including associated mobile landing pages.

**Responsibilities**

+ Conduct hands-on testing of communications on various channels such as **SMS, Email, Push, Digital and Agent** .
+ Test the user experience and functionality of associated **MLP (Mobile Landing Pages)** , ensuring seamless transitions, correct information display, and proper mapping of dynamic variables.

Execute **end-to-end testing** of provisioning related offers, testing the complete offer flow, its provisioning and enablement
+ Verify that the correct intended offer, message category and iteration, communication type (batch or realtime) is delivered and displayed through the right channels using the correct delivery short codes.
+ Partner with our Vendors and collaborate with them, maintaining a strong relation with them.

Be involved in the process of mapping of communications in vendor systems and understand the vendor tools and it various functionalities.

+ Work across various brands, create and maintain a close relationship with brand managers, creative analysts & Pega Business Analysts.
+ Monitoring of deployments of offers at the vendors, tracking its progress, ensuring communications are being sent to 100% of our customers, engaging the teams as soon as any issues arise and validating post fix and post re-deployment of the offers.
+ Identify, document, and track defects in defect tracking platform, Jira.

Understand Pega stories for each offer and the mapping guidance provided by the BA team.
+ Create and run basic sql scripts that will be needed for dynamic variable mapping validations.

**Qualifications**

+ Bachelor's degree and 4 or more years of work experience.
+ 2 or more years of relevant work experience.
+ Experience in Quality Assurance/Software Testing, specifically in testing marketing or transactional communications (Email, SMS, Digital).
+ Understanding of dynamic content and variable mapping concepts in communications.
+ Some understanding of Marketing terminology.
+ Basic SQL and Jira knowledge.

**Additional information**

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:

+ Paid Family Care for parents and caregivers for 12 weeks or more
+ Monetary assistance and support for Adoption, Surrogacy and Fertility
+ Monetary assistance and support for pet adoption
+ Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
+ Tuition Assistance
+ Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
+ Matching Gifts programs
+ Flexible working arrangements
+ 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
+ Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer.

Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $72,390.00 to $109,480.00 Annually.

This is the pay range the Company believes it will pay for this position at the time of this posting.

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.

Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met.

For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

The Company anticipates the application deadline for this job posting will be 12/1/25.

Required Skill Profession

Other General