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Urgent! Senior Salesforce Business Analyst Job Opening In Boston Massachusetts – Now Hiring Tek Spikes
***Only qualified Senior Salesforce Business Analyst candidates located near Boston, MA will be considered, as the position requires onsite presence***
Required Education:
• Bachelor’s degree in Information Systems, Business Administration, or related field, or equivalent work experience
Preferred Certifications:
• PMP, IIBA, and/or Prosci Change Management Certification preferred
• Salesforce System Administrator certification highly desirable
Required Knowledge, Skills, Experience and Abilities:
• A minimum of 5 years’ experience in business analysis, IT service delivery, or system implementation, with strong knowledge of analysis and design standards
• Experience with Jira or equivalent agile project management tools; ability to create tickets and run standard reports
• Strong facilitation and communication skills, with the ability to engage diverse stakeholders
• Proven track record of delivering clear, high-quality requirements that support scalable and maintainable solutions
• Strong competency in Microsoft applications such as Excel, Visio, and Teams
• Demonstrated ability to manage multiple priorities in a fast-paced environment while providing leadership to project teams
• Highly analytical, self-motivated, and capable of independently identifying issues, documenting findings, and recommending solutions
Preferred Knowledge, Skills, Experience and Abilities:
• Experience in change management and demonstrated ability to increase user adoption of new systems
• Working knowledge of Salesforce workflows, reports/dashboards, and admin configuration highly desirable
• Familiarity with ITIL or similar service management frameworks a plus
Client is seeking an exceptional individual to join the Home and Community Living application development team as a Senior Salesforce Business Analyst.
This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization initiative within Client.
The Business Analyst will play a key role in supporting the implementation of Salesforce applications, acting as a liaison between business areas, technical teams, and vendor partners.
This role will emphasize change management, service delivery, and implementation oversight, ensuring that users are empowered to leverage Salesforce’s out-of-the-box capabilities while maintaining alignment with agency policies and program needs.
The Business Analyst will also be responsible for analyzing complex business processes, documenting requirements, and guiding adoption through structured training and governance.
Detailed List of Job Duties and Responsibilities:
• Evaluate business processes, anticipate requirements, and translate agency policies, rules, and needs into clear technical specifications
• Provide change management support for system adoption, including user communications, role-based training, and development of knowledge base content
• Support service delivery operations by triaging tickets, monitoring SLA performance, and ensuring consistent quality of incident resolution and enhancement delivery
• Oversee implementation management activities, including minor enhancements, vendor patches, regression testing, and user acceptance testing
• Document requirements specifications using standard templates and processes
• Conduct integration and user testing to support quality assurance and change management
• Deliver application training to ensure end users fully understand system functionality and can leverage Salesforce’s self-service reporting capabilities
• Provide Level II production support, escalating to vendors only when necessary
• Collaborate with the Support Governance Committee to triage enhancement vs.
support requests and analyze service trends for continuous improvement
• Manage change management issues related to new development requests and facilitate adoption across diverse stakeholder groups
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Unlock Your Senior Salesforce Potential: Insight & Career Growth Guide
Real-time Senior Salesforce Jobs Trends in Boston, Massachusetts, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Salesforce in Boston, Massachusetts, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 187831 jobs in United States and 3246 jobs in Boston, Massachusetts. This comprehensive analysis highlights market share and opportunities for professionals in Senior Salesforce roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tek Spikes is currently hiring and seeking a Senior Salesforce Business Analyst to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tek Spikes adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Salesforce Business Analyst Jobs United States varies, but the pay scale is rated "Standard" in Boston Massachusetts. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Salesforce Business Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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