Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
United States Jobs Expertini

Senior SAP Basis Engineer Job Opening In Southfield – Now Hiring NTT DATA

Senior SAP Basis Engineer

    United States Jobs Expertini Expertini › United States › Jobs › Southfield › Computer Occupations › Senior Sap Basis Engineer

Job description

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Application Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational.

This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated Application-based incidents and problems to ensure the restoration of these services to the clients.



The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity.



The Application Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

  • Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
  • Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed.
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
  • Captures all required and relevant information for immediate resolution.
  • Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem.
  • Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
  • Communicates with other teams and clients for extending support.
  • Acts as emergency support contact as needed, for critical client and business-impacting issues.
  • Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
  • Supports, tracks, and documents change implementation.
  • Provides timely escalation of all tickets to management with ensuing updates, where applicable.
  • Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
  • Systematically gathers relevant information and applies technical knowledge to analyse and uses highly technical troubleshooting tools and content and analytical practices.
  • Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
  • Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams.
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.


    • Knowledge and Attributes:

  • Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Deep technical skills in relevant Packaged Application technologies such as ERP, Middleware and other business critical software.
  • Excellent client service orientation and passion for achieving or exceeding expectations.
  • Excellent written and verbal communication skills.
  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey.


    • Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
  • Relevant certifications such as (but not limited to) -SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4.SAP Technology Consultant.SAP Certified Technology Associate - SAP HANA 2.0.Oracle Cloud Infrastructure Architect Professional.IBM Certified System Administrator - WebSphere Application Server Network.


    • Required Experience:

  • Advanced Managed Services experience.
  • Advanced knowledge and experience in ticketing tools, preferably Service Now.
  • Worked in multiple large Global Enterprise client outsourcing projects.
  • Advanced vendor management experience.
  • Track record of effective shift left work management skills (moving work to junior levels).
  • Advanced experience and understanding of the IT industry and standards for IT service management.
  • Advanced experience in more than one area of expertise.
  • Advanced experience across Emerging technology and trends impacting IT operations.
  • Advanced years of experience managing Packaged Application technologies such as ERP, Middleware and other business critical software.

    • Workplace type:

    Remote Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

    Apply Apply Back to search results

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Yantran LLC hiring SAP BASIS Job in Newtown Square, Pennsylvania, , United States
    Yantran LLC
    Newtown Square, Pennsylvania, , United States
    Artech LLC hiring SAP Basis Job in Rosemead, California, , United States
    Artech LLC
    Rosemead, California, , United States
    Dow Jones hiring Staff Engineer, SAP Basis Job in PRINCETON, NJ, United States
    Dow Jones
    PRINCETON, NJ, United States
    Delta Air Lines, Inc. hiring Lead Engineer SAP Basis, TMS Job in Atlanta, GA, United States
    Delta Air Lines, Inc.
    Atlanta, GA, United States
    Amazon Kuiper Manufacturing Enterprises LLC hiring Senior SAP Basis Administrator, Kuiper Job in Bellevue, Washington, United States
    Amazon Kuiper Manufacturing Enterprises LLC
    Bellevue, Washington, United States
    Amazon hiring Senior SAP Basis Administrator, Kuiper Job in Bellevue, WA, United States
    Amazon
    Bellevue, WA, United States
    Amazon hiring Senior SAP Basis Administrator, Kuiper Job in Arlington, VA, United States
    Amazon
    Arlington, VA, United States
    Alphatec Spine hiring SAP Basis Administrator Job in Memphis, Tennessee, United States
    Alphatec Spine
    Memphis, Tennessee, United States
    PetSmart hiring Manager, SAP Basis Job in Phoenix, Arizona, United States
    PetSmart
    Phoenix, Arizona, United States
    ABeam Consulting hiring SAP BASIS Consultant Job in Irving, Texas, United States
    ABeam Consulting
    Irving, Texas, United States
    ATEC Spine hiring SAP Basis Administrator Job in Carlsbad, California, United States
    ATEC Spine
    Carlsbad, California, United States
    eTeam hiring SAP Basis Administrator Job in New York, New York, United States
    eTeam
    New York, New York, United States
    Tata Consultancy Services hiring SAP Basis Consultant Job in Raritan, New Jersey, United States
    Tata Consultancy Services
    Raritan, New Jersey, United States
    Rapsys Technologies Pte Ltd. hiring SAP Basis SME Job in Herndon, Virginia, United States
    Rapsys Technologies Pte Ltd.
    Herndon, Virginia, United States
    Apptad Inc hiring SAP Basis SME Job in United States
    Apptad Inc
    United States
    Woongjin, Inc hiring SAP Basis Consultant Job in West Point, Georgia, United States
    Woongjin, Inc
    West Point, Georgia, United States
    Cynet Systems hiring SAP Basis Lead Job in Aliso Viejo, California, United States
    Cynet Systems
    Aliso Viejo, California, United States
    Accenture hiring SAP Basis Administrator Job in Philadelphia, PA, United States
    Accenture
    Philadelphia, PA, United States
    Accenture hiring SAP Basis Administrator Job in Philadelphia, PA, United States
    Accenture
    Philadelphia, PA, United States
    Accenture hiring SAP Basis Admin Job in Washington, DC, United States
    Accenture
    Washington, DC, United States
    Accenture hiring SAP Basis Administrator Job in St. Louis, MO, United States
    Accenture
    St. Louis, MO, United States
    Accenture hiring SAP Basis Administrator Job in St. Louis, MO, United States
    Accenture
    St. Louis, MO, United States
    Accenture hiring SAP Basis Administrator Job in St. Louis, MO, United States
    Accenture
    St. Louis, MO, United States
    Accenture hiring SAP Basis Administrator Job in Philadelphia, PA, United States
    Accenture
    Philadelphia, PA, United States
    Accenture hiring SAP Basis Administrator Job in Philadelphia, PA, United States
    Accenture
    Philadelphia, PA, United States
    Accenture hiring SAP Basis Admin Job in Washington, DC, United States
    Accenture
    Washington, DC, United States
    eTeam Inc hiring SAP BASIS Administrator Job in Dallas, Texas, United States
    eTeam Inc
    Dallas, Texas, United States
    Toyota North America hiring SAP - Basis Administrator Job in Plano, Texas, United States
    Toyota North America
    Plano, Texas, United States
    Accenture hiring SAP Basis Administrator Job in St. Louis, MO, United States
    Accenture
    St. Louis, MO, United States
    Robert Half Technology hiring SAP Basis Developer Job in Woodridge, IL, United States
    Robert Half Technology
    Woodridge, IL, United States
    Robert Half Technology hiring SAP Basis Developer Job in Woodridge, IL, United States
    Robert Half Technology
    Woodridge, IL, United States
    Robert Half Technology hiring SAP Basis Developer Job in Woodridge, IL, United States
    Robert Half Technology
    Woodridge, IL, United States

    Unlock Your Senior SAP Potential: Insight & Career Growth Guide


    Real-time Senior SAP Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior SAP in Southfield, United States, highlighting market share and opportunities for professionals in Senior SAP roles.

    196462 Jobs in United States
    196462
    138 Jobs in Southfield
    138
    Download Senior Sap Jobs Trends in Southfield and United States

    Are You Looking for Senior SAP Basis Engineer Job?

    Great news! is currently hiring and seeking a Senior SAP Basis Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Senior SAP Basis Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Southfield. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Senior SAP Basis Engineer?

    Key qualifications for Senior SAP Basis Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Senior SAP Basis Engineer?

    To improve your chances of getting hired for Senior SAP Basis Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Senior SAP Basis Engineer Job Success

    NTT DATA interview tips for Senior SAP Basis Engineer

    Here are some tips to help you prepare for and ace your Senior SAP Basis Engineer job interview:

    Before the Interview:

    Research: Learn about the NTT DATA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Senior SAP Basis Engineer interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Senior SAP Basis Engineer Positions

    Setting up job alerts for Senior SAP Basis Engineer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!