Senior Service Management Consultant ServiceNow Business Analyst CMDB/CSDM

Job description

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM

**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

**Travel:** 25%

**Job Description:**

-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations:
• 2 Years experience working with ServiceNow CMDB/CSDM Solutions
• Ability to take complex technical specifications and articulate it to a customer in business logic
• Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.
• Ability to take complex technical specifications and articulate it to a customer in business logic
• Ability to take business logic from customer and translate it in technical terms and stories for development
• Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements
• Comfortable with leading training to various client learning personas
• Comfortable with conducting guided UAT sessions with customer UAT stakeholders
• Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels
• Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand
• Documenting meeting notes after client calls and sending out within 24 hours of said call
• Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.
• Proficient with the agile lifecycle
• Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.
• Being able to take data and manipulate it to find a quicker way to complete a manual task
• Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do • Able to work independently • Interacts with customers in a professional and pleasant manner
• If you are unsure, comfortable asking for help, clarification, etc.
• Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer
• Ability to see scope creep and to handle it through appropriate channels
• Proficient in ServiceNow platform features (i.e. CSA cert)
• Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)
• Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook
• Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)
Ability to Produce:
• Base Requirements
• Technical Requirements
• Requirement Analysis
• Process Documentation
• ServiceNow Stories
• ServiceNow Demos

**Knowledge Required:**
• MS Office (Word, Excel)
• ITIL 4
• ServiceNow CSA Certification
• (2) CIS Certifications
• ServiceNow CMDB/CSDM

**Life at Capgemini**

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

For eligible employees, we offer:

+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

**Disclaimer**

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process.

If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Infrastructure_

**Organization:** _CIS US P&C_

**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_

**Location:** _IL-Chicago_

**Requisition ID:** _081295_

**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

Required Skill Profession

Other General