Senior Service Management Consultant ServiceNow Business Analyst /SME – ServiceNow IT Workflow solutions

Job description

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME – ServiceNow IT Workflow solutions

**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**

**Travel:** 25%

**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions.

This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality.

Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.

**Responsibilities:**
• Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
• ITSM Tech Debt & Remediation Data Foundations
• ITOM
• CMBD/CSDM
• Process Assessments and Documentation
• Interacting with Engagement Teams to collect and translate technical development requirements
• Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs • Provides guidance and insight regarding industry best practices and recommendations
• Definition of process and technical requirements to support design
• Ensures that system improvements are successfully implemented
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

**Qualifications:**
• Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification • 1 years’ experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
• ITIL V4 Foundation or above (or willingness to obtain it)
• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Experience integrating to multiple data sources used to populate ServiceNow modules
• Good understanding of ServiceNow IT Workflow solutions
• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) • Excellent communication skills (verbal and written)
• Able to work independently and demonstrate initiative through pro-active behavior
• Participates in and/or leads diagnosis and fixing of problems within area of expertise
• Identifies and fixes the root cause rather than just symptoms
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
• Works with peer team to develop and promote solution
• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
• Possesses good presentation skills

**Life at Capgemini**

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

For eligible employees, we offer:

+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

**Disclaimer**

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process.

If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Infrastructure_

**Organization:** _CIS US P&C_

**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME – ServiceNow IT Workflow solutions_

**Location:** _IL-Chicago_

**Requisition ID:** _081298_

**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

Required Skill Profession

Other General