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Urgent! Senior Service Management Consultant - UX/UI Design Job Opening In USA, USA – Now Hiring Capgemini

Senior Service Management Consultant UX/UI Design



Job description

Senior Service Management Consultant - UX/UI Design-080690

Description

Job Title: Senior Service Management Consultant - UX/UI Design


Location: Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX


Travel: up to 25% and infrequently


Job description:


ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME)


Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform.

The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge.

In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.


Key Responsibilities:


• Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions


• Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.


• Facilitate discussions to define system requirements, problems, and goals


• Define and develop technical requirements and related project documentation


• Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform


• Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience


• Provide insight and guidance of various design approaches to solve specific user problems.


• Create initial design concept, wireframes and high-fidelity prototypes using Figma


• Optimize and test UI designs to be intuitive and user-centered


• Conduct usability testing to identify gaps in design and see if they can be further improved


• Develop journey maps and user flows to visualize use cases


Required Skills:


• Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS


• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives


• 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.


• ServiceNow mobile app design experience a plus


• Experience in Portal implementation skills including applicability within the ServiceNow ecosystem


• HTML, CSS, and AngularJS development skills


• Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow


Desired Skills:


• Experience with Bootstrap


• Experience with dynamic and responsive web design


• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment


• Experience implementing systems using the Agile/Scrum methodology


• Excellent understanding of the Agile software testing process and lifecycle.


Life at Capgemini


Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

For eligible employees, we offer:

  • Flexible work

  • Healthcare including dental, vision, mental health, and well-being programs

  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan

  • Paid time off and paid holidays

  • Paid parental leave

  • Family building benefits like adoption assistance, surrogacy, and cryopreservation

  • Social well-being benefits like subsidized back-up child/elder care and tutoring

  • Mentoring, coaching and learning programs

  • Employee Resource Groups

  • Disaster Relief

  • Required Skill Profession

    Computer Occupations



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