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Urgent! Senior Service Management Consultant - UX/UI Design Job Opening In USA, USA – Now Hiring Capgemini
Senior Service Management Consultant - UX/UI Design-080690
Description
Job Title: Senior Service Management Consultant - UX/UI Design
Location: Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX
Travel: up to 25% and infrequently
Job description:
ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME)
Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform.
The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge.
In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.
Key Responsibilities:
• Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
• Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
• Facilitate discussions to define system requirements, problems, and goals
• Define and develop technical requirements and related project documentation
• Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
• Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
• Provide insight and guidance of various design approaches to solve specific user problems.
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Optimize and test UI designs to be intuitive and user-centered
• Conduct usability testing to identify gaps in design and see if they can be further improved
• Develop journey maps and user flows to visualize use cases
Required Skills:
• Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
• 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
• ServiceNow mobile app design experience a plus
• Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
• HTML, CSS, and AngularJS development skills
• Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
Desired Skills:
• Experience with Bootstrap
• Experience with dynamic and responsive web design
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
• Experience implementing systems using the Agile/Scrum methodology
• Excellent understanding of the Agile software testing process and lifecycle.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.
For eligible employees, we offer:
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Unlock Your Senior Service Potential: Insight & Career Growth Guide
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Great news! Capgemini is currently hiring and seeking a Senior Service Management Consultant UX/UI Design to join their team. Feel free to download the job details.
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