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Senior ServiceNow Architect Job Opening In Provo – Now Hiring Qualtrics


Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won't have to look to find growth opportunities—ready or not, they'll find you.

From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that's work worth doing.

Senior ServiceNow Architect

Why We Have This Role

Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform.

The team will be focused on establishing the ITSM and Employee Center & HR Service Management modules with a focus on improving and supporting internal employee experience.

We need an experienced Platform Architect to drive best practices, sound architecture and establish governance and development processes that will scale the platform into the future.

How You'll Find Success

  • Team Development: Foster growth and potential as the senior mentor for team admins and developers
  • Strategic Ownership: Own initiatives across multiple departments
  • Collaboration: Work with diverse teams to align solutions with business needs
  • Adaptability: Stay current with tech trends and agile in your approach
  • User Experience: Drive company impact as you prioritize user experience
  • Performance Tracking: Measure and monitor system performance

How You'll Grow

  • Leadership: Take on a significant role as senior mentor on a high performing team
  • Business Acumen and Employee Experience: Broaden understanding of business needs and driving employee experience
  • Technical Skills: Expand proficiency in the ServiceNow platform through overseeing and working across implemented modules, and the future product roadmap
  • Professional Development: Full access to the ServiceNow On-Demand training library and other trainings/accelerators designed to expand your knowledge of the ServiceNow platform

Things You'll Do

  • Solution Design: Recommend and design sustainable, scalable solutions
  • Governance: Define and support technical & data governance processes
  • Standards: Develop and maintain ServiceNow architecture standards
  • Operating Model: Implement a platform operating model for optimal outcomes and user adoption
  • Evaluation: Assess technical demands against platform capabilities and best practices
  • Prototyping: Provide guidance on rapid prototyping and deployment
  • Configuration: Advise on configuration standards and remediate non-compliant setups
  • Stakeholder Collaboration: Work with business stakeholders to meet needs and resolve issues
  • Strategy Development: Craft, advise and execute product strategies and roadmaps
  • Mentorship: Mentor and develop team members
  • Security and Compliance: Oversee data security and compliance

What We're Looking For on Your Resume

  • 7+ years in ServiceNow administration or development with deep architecture knowledge
  • Experience in managing CSDM & establishing and maintaining Data Governance standards
  • Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
  • Excellent communication and collaboration skills
  • Experience in leading, managing, or mentoring development teams
  • Problem-solving and strategic thinking capabilities
  • Experience running a lean organization that is focused on driving immediate impact
  • Relevant ServiceNow certifications highly desirable

What You Should Know About This Team

  • Corporate-Wide Impact: System changes have broad visibility and significant impact
  • Consistent Learning: Opportunities for growth and expanding scope
  • Collaboration: Work across multiple departments and business leaders
  • Amazing Team Culture: Highly collaborative and supportive team culture

Our Team's Favorite Perks and Benefits

  • Experience Bonus Program: Unique experiences on the 1-year anniversary.
  • Wellness Reimbursement: Support for employee wellness.
  • Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
  • Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior ServiceNow Potential: Insight & Career Growth Guide


Real-time Senior ServiceNow Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior ServiceNow in Provo, United States, highlighting market share and opportunities for professionals in Senior ServiceNow roles.

187044 Jobs in United States
187044
59 Jobs in Provo
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Download Senior Servicenow Jobs Trends in Provo and United States

Are You Looking for Senior ServiceNow Architect Job?

Great news! is currently hiring and seeking a Senior ServiceNow Architect to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Qualtrics adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Senior ServiceNow Architect Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Provo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior ServiceNow Architect?

Key qualifications for Senior ServiceNow Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Senior ServiceNow Architect, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior ServiceNow Architect Job Success

Qualtrics interview tips for Senior ServiceNow Architect

Here are some tips to help you prepare for and ace your Senior ServiceNow Architect job interview:

Before the Interview:

Research: Learn about the Qualtrics's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior ServiceNow Architect interview at Qualtrics, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Qualtrics's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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