Senior ServiceNow Software Engineer

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.



**NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards).

This includes a credit check, criminal/misdemeanor check and taking a drug test.

Any employment is contingent upon passing the screening.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.**



**What you get to do in this role:** **  **



+ Develop ServiceNow scoped applications that will utilize all the ServiceNow’s platform functionality.

This is not a full-stack software engineering position within the ServiceNow Development organization.

+ Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST).

+ Create and maintain API and data integrations between ServiceNow and other services

+ Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies.

+ Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.

+ Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery

+ Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.

+ Contribute to the design and implementation of new products and features while enhancing existing product capabilities.

+ Integrate automated testing into development workflows to ensure consistent quality across releases.

+ Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.

+ Develop comprehensive test strategies covering functional, regression, integration and performance aspects

+ Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.

+ Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.



**To be successful in this role you have:**



+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ 5 years of experience in software engineering with JavaScript and Rest API, with a track record of delivering high-quality product with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

+ 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required.

+ Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies.

+ Team player, attention to detail and ability to work well and communicate with others.

+ Demonstrated proficiency with the use and management of ServiceNow APIs.

+ Experience with implementing multiple ServiceNow modules/products such as ITSM, ITOM, CSM, etc.

+ Developed and supported ServiceNow Integration with third-party applications and data sources.

+ A rich knowledge of both ITIL and ITSM disciplines is required.

+ ServiceNow administration knowledge such as instance upgrade, skipped and customization change resolution are nice to have.

+ ServiceNow Application Developer and System Administrator Certifications are nice to have.

+ Proficiency in Python, Java, or similar object-oriented languages.

+ Experience with modern front-end frameworks such as Angular, React, or Vue.

+ Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization

+ Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines

+ Understanding software quality principles including reliability, observability, and production readiness.

+ Ability to troubleshoot complex systems and optimize performance across the stack.

+ Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.

+ Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems



**Why Join Us**



+ Build and deliver high-impact software that powers digital experiences for millions of users.

+ Collaborate in a culture that values craftsmanship, quality, and innovation.

+ Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.

+ Be part of a culture that encourages innovation, continuous learning, and shared success.



GCS-23



For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.



**Work Personas**



We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.



**Equal Opportunity Employer**



ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.





**Accommodations**



We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.





**Export Control Regulations**



For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.





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