Senior Solutions Architect – Global Merchant Services Technology

Job description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology of #TeamAmex.
Align the worlds of business and technology.
+ The incumbent will be responsible for the business architecture of Global Merchant Services Technology within American Express.

This is a business & technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features, ensuring robust system architecture.

The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap.
+ Requires strong organizational, technical and creative problem-solving skills.

Requires strong stakeholder management and ability to influence across multiple levels of leadership.

Must work well in a dynamic, complex environment and under deadline pressures.

Propagates architectural flows and governance to a set of scrum teams to deploy the new business features across products for GMST
+ Run solution management cadence including partners (Product Development, Technology, and business teams) to identify needs, opportunities, and gaps, and solve problems
+ Create architectural artifacts (process flows and diagrams) for business initiatives to ensure consistency across products, help in evaluating and configuring new products.
+ Consolidate and correlate disconnected business needs, processes and identify synergies to avoid redundant design and build.
+ Communicate solution architecture details and roadmap to scrum teams who in-turn will translate them into user stories and deployment plan
+ Brainstorm and negotiate effectively with various stakeholders to continuously come up with best design
**Minimum Qualifications:**
+ Degree in Computer Science, Computer Engineering, or related field.
+ 3–5 years of end-to-end Solution Architecture for large, customer-facing platforms in payments/merchant servicing.
+ 3–5 years in Agile product development and delivery, translating roadmaps into epics/user stories and guiding multiple scrum teams.
+ Proven experience with CCP (Customer Care Professional) portals and digital self-service; ability to close system gaps and improve omnichannel experiences to drive push-to-digital.
+ Hands-on modernization of legacy servicing portals to a contemporary stack; expertise with hybrid cloud and Java services on Tomcat and Jetty with CI/CD like GitHub Actions.
+ API-first and event-driven design (REST/GraphQL, pub-sub with Kafka); proficiency in Java and Python.
+ Data architecture experience including business service TLAs, integration with enterprise data platforms (e.g., one-data/OneData), and working knowledge of Elastic Search, Postgress, YugaByte and the big-data ecosystem.
+ Exposure to enterprise offerings and platforms such as Enterprise Logging Framework( ELF) Reliable Transaction Framework (RTF), one-app, ACE and ability to partner with platform teams on modernization strategy.
+ Working knowledge of payments compliance, privacy, and security (e.g., PCI DSS) with the ability to embed security, resiliency, and observability into designs.
+ Excellent communication and interpersonal skills with influential leadership across product, business, and engineering; high degree of organization, initiative, and accountability.
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster.

If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
**Job:** Technology
**Primary Location:** US-Arizona-Phoenix
**Schedule** Full-time
**Req ID:** 25018290

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