• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Senior Solutions Architect Job Opening In Remote – Now Hiring NICE


Job description

At NiCE, we don’t limit our challenges.

We challenge our limits.

Always.

We’re ambitious.

We’re game changers.

And we play to win.

We set the highest standards and execute beyond them.

And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we don’t limit our challenges.

We challenge our limits.

Always.

We’re ambitious.

We’re game changers.

And we play to win.

We set the highest standards and execute beyond them.

And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?


The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects.

The Lead Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers.

The Pr. SA will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey.

The Pr. SA will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices.

The ideal candidate will have a strong foundation in AI and NLP technologies, with experience in designing scalable, customer-centric solutions.


How will you make an impact?

 

  • Client Leadership

  • Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria

  • Translate complex data sets into solution-oriented designs that address customer needs and business goals

  • Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs

  • Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions

  • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts

  • Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved
  • Technical Leadership:

  • Be able to speak to the capabilities of the CXone Product Suite

  • Provide technical architecture leadership, analysis, design, development and enhancement

  • Maintain expertise and currency in industry leading contact center technologies

  • Solution Leadership

  • Assist with the project management design of the end-to-end solution life-cycle
  • Have you got what it takes?

  • 5+ years of solution architecture experience

  • 5+ years of consulting or customer engagement experience

  • 5+ years of contact center experience

  • Proven experience in integration architecture and solution design

  • Familiarity with AI and NLP technologies, preferably within the CX domain

  • Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping

  • Strong communication and collaboration skills, with the ability to work effectively across departments

  • Experience with Cognigy or similar platforms is a plus

  • Experience in systems integration, process analysis and process diagramming

  • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients

  • Experience in systems integration, process analysis and process diagramming

  • Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation

  • Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals

  • Comfortable working in a fast paced, results-oriented environment

  • Ability to work with remote customers and communicate using virtual communication tools

  • Ability to manage deliverables across multiple projects and meet tight deadlines

  • Develop a strong business and technical understanding of the NiCE product family

  • Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills
  • What’s in it for you?


    Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

    If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!


    Enjoy NiCE-FLEX!


    At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

    Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

    About NiCE


    NICE Ltd.

    (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

    Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.


    Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.


    NiCE is proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    6sense hiring Senior Solutions Architect Job in United States
    6sense
    United States
    V-Soft Consulting hiring Senior Solutions Architect Job in Philadelphia, Pennsylvania, United States
    V-Soft Consulting
    Philadelphia, Pennsylvania, United States
    Orion Innovation hiring Senior Solutions Architect Job in Atlanta, Georgia, United States
    Orion Innovation
    Atlanta, Georgia, United States
    Adobe hiring Senior Solutions Architect Job in San Jose, California, United States
    Adobe
    San Jose, California, United States
    Bulls Eye Recruiting hiring Senior Solutions Architect Job in Austin, Texas, United States
    Bulls Eye Recruiting
    Austin, Texas, United States
    Amazon Web Services, Inc. hiring Senior Solutions Architect Job in San Francisco, California, United States
    Amazon Web Services, Inc.
    San Francisco, California, United States
    Confluent, Inc hiring Senior Solutions Architect Job in United States
    Confluent, Inc
    United States
    NTT DATA hiring Senior Solutions Architect Job in Brackettville, Texas, United States
    NTT DATA
    Brackettville, Texas, United States
    NANA hiring Senior Solutions Architect Job in Tampa, Florida, United States
    NANA
    Tampa, Florida, United States
    NetApp hiring Senior Solutions Architect Job in Boulder, Colorado, United States
    NetApp
    Boulder, Colorado, United States
    Confluent, Inc hiring Senior Solutions Architect Job in United States
    Confluent, Inc
    United States
    NVIDIA hiring Senior Solutions Architect Job in Santa Clara, CA, United States
    NVIDIA
    Santa Clara, CA, United States
    Red Gate Group hiring Senior Solutions Architect Job in Chantilly, VA, United States
    Red Gate Group
    Chantilly, VA, United States
    Amazon Web Services, Inc. hiring Senior Solutions Architect Job in San Francisco, California, United States
    Amazon Web Services, Inc.
    San Francisco, California, United States
    Amazon hiring Senior Solutions Architect Job in San Francisco, CA, United States
    Amazon
    San Francisco, CA, United States
    Amazon hiring Senior Solutions Architect Job in San Francisco, CA, United States
    Amazon
    San Francisco, CA, United States
    American Express hiring Senior Solutions Architect Job in Phoenix, AZ, United States
    American Express
    Phoenix, AZ, United States
    American Express hiring Senior Solutions Architect Job in Amex, AZ, United States
    American Express
    Amex, AZ, United States
    Amentum hiring Solutions Architect - Senior Job in Washington, DC, United States
    Amentum
    Washington, DC, United States
    American Express hiring Senior Solutions Architect Job in Phoenix, AZ, United States
    American Express
    Phoenix, AZ, United States
    American Express hiring Senior Solutions Architect Job in Amex, AZ, United States
    American Express
    Amex, AZ, United States
    Morehouse School Of Medicine hiring Senior Solutions Architect Job in Atlanta, GA, United States
    Morehouse School Of Medicine
    Atlanta, GA, United States
    Federal Reserve Bank hiring Senior Solutions Architect Job in Chicago, IL, United States
    Federal Reserve Bank
    Chicago, IL, United States
    Fiserv hiring Senior Solutions Architect Job in Alpharetta, GA, United States
    Fiserv
    Alpharetta, GA, United States
    Fiserv hiring Senior Solutions Architect Job in Kansas City, KS, United States
    Fiserv
    Kansas City, KS, United States
    Fiserv hiring Senior Solutions Architect Job in Topeka, KS, United States
    Fiserv
    Topeka, KS, United States
    Fiserv hiring Senior Solutions Architect Job in Topeka, KS, United States
    Fiserv
    Topeka, KS, United States
    Fiserv hiring Senior Solutions Architect Job in Wichita, KS, United States
    Fiserv
    Wichita, KS, United States
    Fiserv hiring Senior Solutions Architect Job in Berkeley Heights, NJ, United States
    Fiserv
    Berkeley Heights, NJ, United States
    Fiserv hiring Senior Solutions Architect Job in Berkeley Heights, NJ, United States
    Fiserv
    Berkeley Heights, NJ, United States
    Fiserv hiring Senior Solutions Architect Job in Wichita, KS, United States
    Fiserv
    Wichita, KS, United States

    Unlock Your Senior Solutions Potential: Insight & Career Growth Guide


    Real-time Senior Solutions Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Solutions in Remote, United States, highlighting market share and opportunities for professionals in Senior Solutions roles.

    199388 Jobs in United States
    199388
    997 Jobs in Remote
    997
    Download Senior Solutions Jobs Trends in Remote and United States

    Are You Looking for Senior Solutions Architect Job?

    Great news! is currently hiring and seeking a Senior Solutions Architect to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NICE adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Senior Solutions Architect Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Remote. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Senior Solutions Architect?

    Key qualifications for Senior Solutions Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Senior Solutions Architect?

    To improve your chances of getting hired for Senior Solutions Architect, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Senior Solutions Architect Job Success

    NICE interview tips for Senior Solutions Architect

    Here are some tips to help you prepare for and ace your Senior Solutions Architect job interview:

    Before the Interview:

    Research: Learn about the NICE's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Senior Solutions Architect interview at NICE, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NICE's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Senior Solutions Architect Positions

    Setting up job alerts for Senior Solutions Architect is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!