Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
Client Service Technician – TeamLogic IT
Who We Are
TeamLogic IT keeps businesses running.
We help clients overcome technology challenges with practical solutions that make their workday smoother and more secure.
Our Kentwood team is backed by a nationwide network of technicians, giving us both local agility and big-system support.
We’re looking for a
Client Service Technician who’s equal parts tech-savvy and business-minded—someone who can troubleshoot efficiently, communicate clearly, and build confidence with every client they serve.
What You’ll Do
- Be the first line of support for client issues via phone, email, and web portal.
- Diagnose and resolve desktop, network, and Microsoft 365 problems quickly and professionally.
- Provision and configure new user systems.
- Use remote tools (NinjaOne RMM, Autotask PSA) to manage tickets, updates, and maintenance.
- Escalate complex issues to senior engineers when needed.
- Perform on-site visits for installs, repairs, or network troubleshooting.
- Maintain accurate documentation of work performed and communicate status with clients.
- Uphold TeamLogic IT’s standards for reliability, security, and customer care.
What We’re Looking For
- 2–4 years of hands-on IT support experience (MSP background strongly preferred).
- Solid grasp of Microsoft 365, Windows 10/11, and basic server administration (Active Directory, DNS, DHCP).
- Familiarity with networking concepts (routers, switches, firewalls, VPN).
- Experience with RMM/PSA tools such as NinjaOne RMM or Autotask.
- Excellent communication and customer-service instincts—able to explain tech in plain English.
- Valid driver’s license and willingness to travel locally to client sites.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.
What You Can Expect
- Hourly pay around $26 – $28/hr (depending on experience).
- Clear path for growth toward System Engineer or vCIO roles.
- Reimbursement for certifications and continuing education.
- Collaborative culture grounded in integrity, accountability, and reliability.
- The satisfaction of keeping businesses running smoothly and securely.
Our Core Values
Compassionate | Personalized | Committed | Secure | Reliable | Excellent | Servant-Hearted
If you take pride in solving problems, communicating clearly, and following through—let’s talk.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.