Senior Technical Program Manager

Job description

**Overview**

Lighthouse is an executive-level partnership program designed to foster deep, collaborative relationships with Intuit’s top-tier enterprise customers—visionary early adopters and innovators who actively engage with beta programs and provide strategic feedback.

These customers represent the ideal user profile Intuit seeks to nurture to drive business growth, innovation, and transformation.

By collaborating closely with Lighthouse customers, the program builds scalable solutions, codifies learnings, and enhances Intuit’s products, processes, and customer engagement models.

Lighthouse customers influence Intuit’s roadmap while serving as both public advocates and strategic drivers of growth for Intuit.

As a **Senior Technical Program Manager** , you’ll drive cross-functional collaboration, alignment, and execution of strategic initiatives, enabling Lighthouse to foster transformative partnerships, shape Intuit’s direction, and deliver exceptional outcomes for enterprise customers.

The Senior Technical Program Manager leads the strategic planning and execution efforts for Lighthouse, creating clarity and focus in highly dynamic and complex environments.

You’ll guide organizational alignment, resource optimization, and continuous improvement across Intuit’s Fintech ecosystem, ensuring agility and responsiveness to evolving business needs.

By driving operational excellence, standardizing processes, coaching cross-functional teams, and enabling data-driven decisions, you’ll empower Lighthouse and Fintech to scale success within Intuit’s broader technical and business goals.

As a strategic leader and change agent, you’ll use your technical expertise, program management mastery, and boundaryless mindset to shape outcomes that align resources, optimize investments, and maximize impact across teams.

As a Senior Technical Program Manager on the Lighthouse team, your leadership will directly contribute to Intuit’s strategic growth while guiding Lighthouse partnerships and Fintech’s ability to adapt to evolving customer and business needs.

You’ll drive operational excellence within Intuit’s technical and strategic framework, ensuring scalability and efficiency while optimizing resource investments.

With your guidance, Lighthouse and Fintech will collaboratively deliver transformative outcomes for customers and stakeholders, advancing Intuit’s innovation and achieving impactful business success.

**Responsibilities**

+ **Strategic Resource Alignment:** Drive the strategic direction for Lighthouse and Fintech programs, aligning priorities and resources to Intuit’s broader Tech Ecosystem strategy and financial health.
+ **Organizational Agility:** Ensure alignment and agility across Fintech, enabling quick adaptation to evolving business needs while minimizing risks and maximizing ROI for strategic investments.
+ **Operational Frameworks & Excellence:** Develop efficient organizational frameworks for resource utilization, prioritization, and decision-making; ensure efficient use of resources directly contributing to financial health and growth.
+ **Executional Planning:** Translate company-level goals into actionable strategies and execution plans, ensuring prioritization accuracy and structured trade-off decisions.
+ **Process Optimization:** Identify and deploy Product Development Life Cycle (PDLC) best practices to enable engineering excellence through standardized tools and workflows across teams.
+ **Cross-Org Collaboration:** Build cross-organizational processes, dashboards, and tools to increase transparency, cooperation, and data-driven decision-making velocity.
+ **Data Maturity:** Define Fintech KPIs and implement dashboards for increased visibility into program outcomes, enabling smarter and faster decision-making.
+ **Change Management:** Lead prioritization and change management processes to keep execution aligned with annual plans, strategies, and organizational objectives.
+ **Boundaryless Leadership:** Champion innovations across Lighthouse and Fintech, driving velocity and outcomes across teams.

Partner with the broader Product and Tech Ecosystem to share best practices and accelerate organizational maturity.
+ **Continuous Improvement:** Identify opportunities for improvement, implement practical solutions, and instill a culture of standardization and optimization throughout Lighthouse and Fintech.
+ **AI-Driven Processes:** Apply an AI-first mindset in developing tools and methodologies to enhance workflows and decision-making efficiency.

**Qualifications**

+ **Strategic Leadership Experience:** 7+ years of technical program management experience leading large-scale, complex cloud software programs or product delivery initiatives, ideally within the Fintech or technology industries.
+ **Organizational Alignment Expertise:** Proven ability to drive organizational alignment, agility, and resource optimization across multiple teams, while balancing competing priorities and ensuring measurable success.
+ **Product Development Mastery:** Deep understanding of PDLC best practices, process design frameworks, and tools to drive engineering and executional excellence in delivering business outcomes.
+ **Data-Driven Decision Making:** Expertise in defining KPIs, designing dashboards, and enabling faster, smarter data-driven decisions across teams to optimize processes and prioritizations.
+ **Change Management Acumen:** Experience leading successful change management initiatives across distributed teams, including prioritization adjustments and trade-off discussions.
+ **Collaboration & Influencing Skills:** Demonstrated ability to build trust, influence cross-functional teams, and effectively partner across Product, Engineering, and other key stakeholders to achieve program outcomes.
+ **Boundaryless Thinking:** Strong ability to lead boundaryless innovation, using creativity and technical expertise to build scalable solutions and drive velocity across program teams.
+ **Technical Acumen:** Advanced knowledge of APIs, process automation, system integrations, and data tooling, with an AI-first mindset in developing innovative solutions.
+ **Communication:** Exceptional written, visual, and verbal communication skills, capable of presenting program goals and success metrics to executive audiences and technical teams alike.
+ **Payment or Fintech Industry:** Preferred experience in payments, Fintech, or relevant partner ecosystems with strategic growth goals and technical sophistication.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach.

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ).

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

**What you'll bring**

**How you will lead**
EOE AA M/F/Vet/Disability.

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Required Skill Profession

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