Senior Technical Solution Manager

Job description

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale.

Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization.

The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide.

We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

As a **Senior Technical Solution Manager - Supply Chain Planning** , you will partner with multiple Supply Chain organizations to lead and drive system and process initiatives to enable the increasing scale and growth of Microsoft Cloud.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#CSCP #CSCPJobs

**Responsibilities**

+ Leading cross-functional transformation of Microsoft Cloud Planning (MCP)
+ Driving maturity in transformation processes and governance, working with other leaders across Capacity, Supply Chain & Provisioning (CSCP) and other organizations
+ Improving the ability to deliver to business-critical needs in an agile and timely manner with high quality, working with cross-functional stakeholders
+ Ensuring business ownership and approval for system improvements that affect MCP
+ Measuring and improving the ability to deliver on cross-functional transformation programs
+ Providing business ownership and insights for system improvements
+ Driving cross-functional transformation programs and projects Articulating business requirements and impact
+ Contributing to development of all steps of the development/deployment process: needs/opportunity identification and impact quantification, requirements generation, key design decisions, user acceptance test development and execution, coordination of subject matter experts, sign-off of deliverables
+ Contributing industry best practice knowledge for process and system approaches in areas such as forecasting, capacity planning, hardware demand planning, inventory buffering, supply planning, and long-range planning
+ Leading cross-functional transformation of Microsoft Cloud Planning (MCP)
+ Driving maturity in transformation processes and governance, working with other leaders across Capacity, Supply Chain & Provisioning (CSCP) and other organizations
+ Improving the ability to deliver to business-critical needs in an agile and timely manner with high quality, working with cross-functional stakeholders
+ Ensuring business ownership and approval for system improvements that affect MCP
+ Measuring and improving the ability to deliver on cross-functional transformation programs
+ Providing business ownership and insights for system improvements
+ Driving cross-functional transformation programs and projects Articulating business requirements and impact
+ Contributing to development of all steps of the development/deployment process: needs/opportunity identification and impact quantification, requirements generation, key design decisions, user acceptance test development and execution, coordination of subject matter experts, sign-off of deliverables
+ Contributing industry best practice knowledge for process and system approaches in areas such as forecasting, capacity planning, hardware demand planning, inventory buffering, supply planning, and long-range planning

.

**Qualifications**

**Minimum Qualifications**

+ Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering
+ OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in project management, operations, or engineering
+ OR equivalent experience.
+ 4+ years experience in Supply Chain systems.

**Other Requirements:**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

**Preferred Qualifications**

+ Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 8+ years experience in project management, operations, or engineering
+ OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 12+ years experience in project management, operations, or engineering
+ OR equivalent experience.Project Management Professional (PMP) certification or equivalent.
+ Continuous Improvement certification, Lean Six Sigma certification, or equivalent.
+ Agile Certified Practitioner (ACP) or equivalent.
+ Change Management certification (e.g., Prosci Certification).
+ 12+ years of leading cross-functional transformation including Supply Chain systems and process re-engineering.
+ Demonstrated Systems Thinking with proven record of accomplishment in discovering connections (and gaps) between seemingly disparate or independent components of a framework
+ Experience with implementing solutions involving Data Science, Operations Research, Machine Learning, or other Math Models in a Supply Chain or operations environment
+ 2+ Years experience in Data Center, Server, or Cloud Capacity Planning Demonstrated Change Leadership - successes in leading process and organization transformation.
+ Supply Chain transformation experience Project/Program Management experience managing the implementation of Supply Chain Systems projects, such as forecasting, demand planning, supply planning, purchasing / sourcing, warehousing / inventory management
+ Experience in Capacity Planning and/or Supply Chain Management, with an understanding of different supply chain models Ability to manage multiple projects simultaneously
+ Developing ability to think both strategically and tactically is desired.
+ Proficiency in Enterprise Planning systems (such as SAP, Oracle, E2Open, etc.) and business intelligence engines (SQL, Power Business Intelligence (BI), Power Pivot, Tableau, etc.) are highly desired for this role Experience in driving Enterprise Resource Planning (ERP) transformation Experience in Lean Six Sigma APICS Certification

Technical Solution Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 24, 2025.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General