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Urgent! Senior Technical Support Engineer (Hybrid) Job Opening In San Jose – Now Hiring Stryker
As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed.
You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web.
This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.
Hours may vary from 6am-6pm PST.
Rare late shift work and on-call work on an as-needed basis.
This role is onsite in San Jose, CA a minimum of three days a week: Tuesday, Wednesday and Thursday.
Primary work location is: 5900 Optical Ct, San Jose, CA 95138
**What You Will Do:**
+ You will document and manage customer issues, delivering excellent customer service and managing customer expectations
+ Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
+ You will collaborate within the company, escalating issues and engaging others to solve hard problems
+ Review product documentation prior to new releases
+ You will report product defects and enhancement requests
+ Identify and advocate product supportability requirements
**What You Need:**
Required
+ Bachelors in Computer Science or related field, or 6+ years additional related work experience
+ Minimum 2 years experience in customer facing technical support role working in a hosted application
Preferred
+ Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
+ Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred
+ Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
+ Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x
+ Understanding of relational database systems and SQL scripting
$89,800.00 - $139,600 salary plus bonus eligible + generally eligible for short-term and long-term financial incentives + benefits.
Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability.
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in San Jose, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in San Jose, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 203846 jobs in United States and 8001 jobs in San Jose. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Stryker is currently hiring and seeking a Senior Technical Support Engineer (Hybrid) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Technical Support Engineer (Hybrid) Jobs San Jose.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stryker adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Technical Support Engineer (Hybrid) Jobs United States varies, but the pay scale is rated "Standard" in San Jose. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Technical Support Engineer (Hybrid) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Technical Support Engineer (Hybrid) interview at Stryker, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stryker's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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