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Urgent! Senior Technical Support Engineer Job Opening In USA, USA – Now Hiring Pegasystems

Senior Technical Support Engineer



Job description

Meet Our Team:

We are the face of Pega.

Our aim is to provide world-class technical support and strategic guidance on Pegasystems’ Products and Applications, with a focus on its security-ensuring our clients' platforms remain resilient, compliant, and secure.

You will collaborate with top-tier colleagues and global customers to solve complex challenges and drive meaningful outcomes.

Due to the nature of work with FedRamp, US Citizenship is required

Picture Yourself at Pega:


​​​​In this Senior Technical Support Engineer role, you will engage with senior-level stakeholders, supporting security aspects of our SaaS products and applications.

You will be a trusted advisor, helping clients to navigate authentication, authorization, encryption, and vulnerability mitigation across their enterprise deployments.

What You'll Do at Pega:


  • ​​​​​Provide expert-level support for Pega's security applications and frameworks
  • ​Drive support cases to timely and quality clarification and subsequent resolution in Pega.

  • ​Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.

  • ​Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.

  • ​Establish priorities and communicate rationale and timeframe clearly to clients.

  • ​Work proactively on issues to avoid escalations by meeting Pega’s service level agreement.

  • ​Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.

  • ​Be a subject matter expert in product functionality and use to drive client-based solutions.

  • ​Contribute to ideas and suggestions for Process/Product improvement.

  • ​Flexibility to work in staggered shifts, including weekend coverage as per business needs.​​​​
  • Who You Are:


  • An experienced technical expert with enterprise product support or development experience, a focus on security is ideal
  • Skilled in diagnosing complex SaaS application issues and proposing scalable, secure solutions
  • Demonstrated customer-facing skills including expectation management, communication skills, information management.

  • Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite 
  • Preferably living in West Coast/Mountain/Central locations for this remote position.
  • What You've Accomplished:


  • ​​Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.

  • ​Working knowledge of Security Policies such as CSP, CSRF, and CORS
  • ​Solid understanding of Security Operations including data encryption, JWT’s, Token Management, Keys and Certificate Management 
  • ​Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.) 
  • ​Bachelor's or Master's degree in Computer Science, Computer/Electronic Engineering, or a related field of study are preferred
  • 5+ years of experience in enterprise product support; development or troubleshooting capacity in Java/J2EE 
  • Pega Offers You:


  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

  • Required Skill Profession

    Computer Occupations



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