Senior Technician – Network Operations Center (NOC) – MESSAGING

Senior Technician – Network Operations Center (NOC) – MESSAGING


We are requesting candidates for two night-shift NOC Technician positions supporting Messaging.

Dallas or Kansas City preferred for required in office attendance.



Shift Structure:

The -hour shifts will be nights per week, totaling hours.

(Sun-Wed or Mon-Thu)



Shift Timing:

All shifts are overnight, running from : PM to : AM CT.



Remote vs.

Onsite Work:

These roles are primarily remote, but technicians will be required to report to the Telecommunication office one night per week.

The specific in-office night can be scheduled based on team needs and individual availability.

During onboarding they will need to work in the daytime for a week to get some training completed and all access requests sent in.



Role Level

• Senior Technician (Non-engineering role).

Scope and Responsibilities

• Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).

• Provide leadership in managing network outages from localized incidents to network-wide events.

• Lead and mentor NOC personnel, offering technical guidance and skill development.

• Develop and maintain training programs and operational documentation.

• Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.

• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.

• Provide / operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.

• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.

• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.

• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.

• Work closely with deployment teams (, NCI/ATAC) to escalate and resolve service-impacting issues.

• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.

• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.



Technical Experience and Skills

• – years of technical experience in telecom or network operations.

• Proficiency in messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.

• Strong expertise in G core functions like AMF, SMF, UPF, NRF, and NSSF.

• Understanding of G core networking protocols, such as Diameter and SIP

• Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk.

• Effective leadership, communication, and documentation skills.

• Proficient in using standard tools such as Microsoft Office and relevant network databases.



Education

• High School Diploma or GED (required).

Work Schedule and Travel

• -hour shifts.

• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.



EEO:



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