Senior User Experience Designer

Job description

OneMain is embarking on an exciting initiative to create and scale top-notch digital experiences across web and mobile platforms.

We are looking for a Senior User Experience Designer to lead the creation of cohesive and scalable user experience frameworks that will make a difference for millions of customers and contribute to our digital strategy's success.
In this role, you will transform complex workflows and systems into clear, intuitive experience models and information architectures.

Drawing on your expertise in design strategy and systems thinking, you will work closely with cross-functional teams, facilitate workshops for alignment, develop experience blueprints, and craft prototypes that guide seamless interactions.

You will enhance your storytelling and communication skills to present the design vision and rationale effectively, ensuring buy-in from stakeholders.

This position is perfect for someone who excels at connecting high-level strategy with detailed execution and is passionate about shaping cohesive, user-centered digital ecosystems.
About OneMain Financial
At OneMain Financial, we strive to improve the financial well-being of hardworking Americans.

As a leader in offering responsible credit access to non-prime customers, we are committed to being the trusted partner that empowers individuals to achieve a brighter financial future.

Our team aids customers in addressing critical financial needs, including debt consolidation, home or auto repairs, medical expenses, and other major costs.
About the Role
As a Senior UX Designer, you will collaborate closely with other designers, product managers, engineers, business stakeholders, and cross-functional teams to craft cohesive and scalable user experiences across intricate systems.

This role will cover both internal and external experiences, requiring you to envision exceptional customer experiences along with efficient, compliant, and user-friendly internal experiences that involve complex workflows.

You will convey strategic goals into clear experience models, wireframes, and prototypes that facilitate seamless interactions across multiple touchpoints.

Your expertise will empower you to articulate design frameworks, information architecture, and user journeys with clarity and to influence stakeholders and leadership with data-informed insights and compelling storytelling.

Serving as a design mentor and collaborator, you will promote a culture of design excellence and continuous improvement by facilitating reviews, sharing best practices, and nurturing the development of fellow designers and teams.

Your keen attention to detail and dedication to usability and accessibility will ensure that every solution is polished, user-centered, and aligned with business objectives.
What You Bring to the Team
Strategic & Tactical Design Leadership:

Balance big-picture thinking with hands-on execution by shaping user-centered strategies while producing clear, usable design artifacts.

Bring a strong, inclusive design perspective and advocate confidently for the user.
Information Architecture & Systems Thinking:

Develop clear, scalable structures that simplify complex systems, using IA best practices to enhance usability, findability, and consistency across products.
User-Centered Design & Research Integration:

Design with empathy by leveraging user research, personas, and journey maps, whether gathering your own insights or collaborating with researchers to translate insights into impactful experiences.
Workshop Facilitation & Alignment:

Lead workshops to uncover user needs, align teams, and co-create solutions that drive clarity, collaboration, and shared ownership.
UX Strategy & Methodology:

Shape and share UX processes that advocate for accessibility, usability, and design quality, promoting design thinking and repeatable frameworks for strong, consistent outcomes.
Product & Feature Collaboration:

Collaborate with cross-functional teams to shape, prioritize, and deliver features that remain true to the design vision.
Prototyping & Experience Modeling:

Create journey maps and user flows to illustrate how experiences connect across touchpoints, balancing storytelling with regulatory requirements.

Advocate for accessibility and inclusive design by embedding best practices throughout the design process.
Team Leadership & Mentorship:

Support team growth through coaching and feedback, fostering collaboration, innovation, and high-quality delivery.
Independent Ownership & Decision-Making:

Confidently handle ambiguity, make independent decisions, weigh trade-offs, and adapt designs as needs evolve.
Thought Leadership & Evangelism:

Stay current with UX trends, share new ideas, and champion design excellence across teams.
Required Qualifications and Skills
The ideal candidate will be highly motivated, dependable, and detail-oriented, with a strong desire to work efficiently within a high-performing, cross-functional product team.

At OneMain, we excel in a fast-paced, collaborative environment, with teams spread across the East Coast, Midwest, and West Coast.

We are dedicated to the iterative process of discovering and delivering exceptional customer experiences.

We seek the following:
7+ years of experience in Product Design or related fields.
7+ years of experience working collaboratively with product, engineering, design, content, and user research teams.
A bachelor's degree in Product Design, Interaction Design, Fine Arts, or a related field, or an equivalent combination of education and work experience.
Proven ability to influence product and engineering decisions in cross-functional settings, even without direct authority.
Experience working in Agile, Kanban, and other delivery models.
Experience writing user stories and jobs-to-be-done that clearly articulate business and user needs and define acceptance criteria.
Skilled in engaging directly with user bases through user interviews, contextual inquiries, and other generative research methodologies to identify pain points, distill key insights, and incorporate those findings into design recommendations for process transformation.
Skilled in defining and conducting usability testing.
Expert proficiency with Figma, Miro, usertesting.com, Dovetail, and other relevant domain software consistent with industry standards.
Strong portfolio showcasing a range of projects demonstrating your design process, critical thinking, and problem-solving skills.
Strong systems thinker with experience defining patterns, style guides, performing user testing, and building low and high-fidelity prototypes.
Solid understanding of software development and how to collaborate with developers.
Self-starter with exceptional time management and organizational skills, coupled with a strong attention to detail and accuracy.
Strong communication skills and the ability to influence stakeholders across the organization.
Preferred Qualifications
Experience in identifying and defining platform strategies, envisioning complex user interactions, and inspiring teams to push the boundaries of what is possible.
Ability to communicate complex concepts clearly and persuasively across different audiences and levels within the organization.
Preferred experience in the financial services industry, particularly consumer lending.
Location:
This role is hybrid.

You should be located within commuting distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX, or Irving, TX with expectations to be in the office Tuesday, Wednesday, and Thursday.
Salary:
The target base salary range is $150k - $170k, based on various factors including skills and work experience.

This role is also eligible for a competitive compensation program based on individual and company performance.
Who We Are
OneMain Financial (NYSE: OMF) is a leader in offering nonprime customers responsible access to credit and is dedicated to enhancing the financial well-being of hardworking Americans.

Since 1912, we have looked beyond credit scores to help people obtain the funds they need today and work toward their goals for tomorrow.

Our expanding suite of personal loans, credit cards, and other products helps individuals borrow responsibly and strive for a brighter future.
Our team is composed of driven collaborators and innovators, thriving on transformative digital thinking, customer-first mentality, and flexible work arrangements that nurture lives, careers, and our company.

We are committed at every level to fostering an inclusive culture, supporting career development, and making a positive impact in the communities where we live and work.

Helping individuals reach a better place has made us a better company for over a century.

There has never been a better time to shine with OneMain.
Because our team members at their best means OneMain at its best, we provide a comprehensive benefits package for full- and some part-time employees that prioritizes their health and careers.

This is why we offer a rich array of benefits including:
Health and wellness options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
Paid sick leave as dictated by state or local ordinance, prorated based on start date.
Paid holidays (7 days per year, based on start date).
Paid volunteer time (3 days per year, prorated based on start date).

Required Skill Profession

Art And Design Workers