Senior Voice Architect

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company.

From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.

Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us.

You’ll do the best work of your career right here at Comcast.

(In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work.

If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

**Job Summary**

We are seeking a highly skilled and strategic Senior Voice Architect with deep expertise in the voice communications industry, regulatory frameworks, and extensive knowledge of the Comcast Voice network.

This role will lead the design and evolution of enterprise-grade voice solutions, ensuring compliance, scalability, and innovation across platforms.

The ideal candidate will bring a strong technical foundation, industry insight, and leadership capabilities to drive next-generation voice architectures.
**Job Description**

**Key Responsibilities**

+ Architect and lead the implementation of advanced voice solutions including VoIP, SIP trunking, UCaaS, and cloud-based telephony.
+ Leverage deep knowledge of the **Comcast Voice network** to optimize integration, performance, and reliability.
+ Ensure voice systems comply with industry regulations (FCC, CPNI, CALEA, STIR/SHAKEN, etc.) and internal governance standards.
+ Collaborate with cross-functional teams to align voice architecture with business goals and enterprise infrastructure.
+ Develop and maintain architecture documentation, standards, and best practices.
+ Evaluate emerging technologies and trends in the voice industry, including AI-driven voice services, 5G, and edge computing.
+ Lead migration strategies from legacy platforms to modern, cloud-native voice environments.
+ Provide technical leadership and mentorship to engineering and operations teams.
+ Support troubleshooting and resolution of complex voice-related issues across platforms.

**Required Qualifications**

+ Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
+ 8+ years of experience in voice architecture or engineering roles.
+ **Extensive experience with Comcast Voice network architecture, protocols, and operational models.**
+ Strong understanding of VoIP protocols (SIP, RTP), PBX systems, and cloud voice platforms (e.g., Cisco Webex, AWS Connect).
+ In-depth knowledge of **voice industry regulations** including STIR/SHAKEN, CALEA, CPNI, and FCC compliance.
+ Experience with network infrastructure and QoS for voice traffic.
+ Familiarity with AI/ML applications in voice (e.g., speech analytics, conversational AI).
+ Excellent communication, documentation, and stakeholder engagement skills.

**Disclaimer:**

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Skills:**

Solution Deployment; Voicemail Systems; Voice Networks; Unified Communications; Project Architecture; Emergency Communications

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

7-10 Years

**Job Family Group:** Engineering

Required Skill Profession

Other General