Service Account Manager

Job description

If you’re looking for a special place to build or grow your career, you’ve found it.

Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

**Overall purpose of role** :

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management.

The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.

**Key Responsibilities:**

+ Provide technical support for client issues (breakdown, performance concerns, etc.)
+ Offer flexibility to support customers through remote and on-site fault finding
+ Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
+ Provide group level presentations at both operator and management level
+ Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
+ Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
+ Proactively seek and progress opportunities.
+ Understand market pricing and manage price
+ Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
+ Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
+ Manage service contract management to aid revenue generation and renewal
+ Convert leads into sales
+ Track orders region by region
+ Introduce new service agreements

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently.

Such a request will be reasonable and will be within this role’s normal scope of authority.

**Skills & Abilities:**

+ Organized
+ Independent and self-motivated
+ Sociable
+ Assertive and persuasive
+ Driven, positive, confident and enthusiastic
+ Customer centric approach
+ Flexible team player willingness to understand the department and support where necessary
+ Willingness to travel throughout America
+ Clean driving licence
+ Enjoys new challenges

**Knowledge & Qualifications** :

+ Bachelor or Associate Degree in Mechanical or Electrical engineering or equivalent experience
+ Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
+ Language – English (required), Spanish (an advantage)
+ Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
+ High level of industry knowledge

**Relevant training:**

+ Internal technical training on Matcon equipment provided

**Location and any travel requirements** :

America (Central belt region)

Up to 50% travel required visiting customers, with overnight stays across America and possibly South America.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

**Total Rewards**

The compensation range for this position is $67,500.00 - $101,300.00, depending on experience.

This position may be eligible for performance based bonus plan.

**Benefits Package**

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more.

More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

**IDEX is an Equal Opportunity Employer** .

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.

Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation.

These contact tools may be used only by individuals with a disability for accommodation requests.

Do not inquire as to the status of an application.

**Job Family:** Sales

**Business Unit:** Matcon

Required Skill Profession

Other General