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Urgent! Service BDC Call Center Agent Job Opening In Franklin – Now Hiring Toyota of Cool Springs

Service BDC Call Center Agent



Job description

Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers!  We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

 

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities


  • Answers incoming calls promptly and professionally

  • Obtains customer and vehicle information

  • Creates appointments for vehicle maintenance, service and recalls

  • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications


  • Positive attitude

  • Well-spoken with previous call center/receptionist experience

  • Proficiency with computers

  • Must be able to multi-task

  • Must be a solution-oriented problem solver

  • Customer Satisfaction focused

What We Offer


  • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour

  • 401(k) Savings Plan with Employer-Match

  • Medical Insurance

  • Dental Plan

  • Vision Plan

  • Basic Life Insurance

  • Accident & Critical Illness Insurance

  • Paid Vacation

  • 5-Day Work Week

  • Locally Owned

  • We promote from within


Required Skill Profession

Information And Record Clerks



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