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Service Coordinator (Dispatcher) Job Opening In Dubuque – Now Hiring Access Dubuque


Job description

Service Coordinator (Dispatcher)

**Managed Solutions Group**

1 Positions

ID: 81138

Posted On 09/09/2025

Refreshed On 10/10/2025

**Job Overview**

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator.

The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

+ Process customer service requests as they arrive through email or direct customer input
+ Coordination of IT support groups scheduling service incidents in call tracking system
+ Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
+ Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
+ Schedule and track preventive maintenance schedules
+ Coordinate and track contracts and schedule service requests with third party vendors
+ Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
+ Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

**QUALIFICATION REQUIREMENTS:**

**EDUCATION and/or EXPERIENCE:**

+ Previous administrative experience is preferred, ideally in a professional business or operations support environment.
+ We are willing to train motivated candidates who are eager to learn and grow in the role.

**OTHER SKILLS AND ABILITIES:**

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver's license

**Managed Solutions Group offers competitive pay and an excellent benefits package.**

**To apply, send resume to:**

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Primary Contact

12284

Human Resources

,

563-588-9020

Phone

Phone

Phone

Fax

hr@managedsolutionsgroup.com

Email

True

False

True

**Job Details**

Categories

Clerical/Office Administration
Customer Service

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Company ID

1130

Job REQ #

# Positions

1

Start Date

20250909

End Date

20251031

Featured Job

TH Ad

0

TH Comments

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**Share this Job**

Managed Solutions Group

**About the Company**

Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions.

Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Coordinator Potential: Insight & Career Growth Guide


Real-time Service Coordinator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Coordinator in Dubuque, United States, highlighting market share and opportunities for professionals in Service Coordinator roles.

163856 Jobs in United States
163856
133 Jobs in Dubuque
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Download Service Coordinator Jobs Trends in Dubuque and United States

Are You Looking for Service Coordinator (Dispatcher) Job?

Great news! is currently hiring and seeking a Service Coordinator (Dispatcher) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Access Dubuque adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Coordinator (Dispatcher) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dubuque. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Coordinator (Dispatcher)?

Key qualifications for Service Coordinator (Dispatcher) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Service Coordinator (Dispatcher), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Coordinator (Dispatcher) Job Success

Access Dubuque interview tips for Service Coordinator (Dispatcher)

Here are some tips to help you prepare for and ace your Service Coordinator (Dispatcher) job interview:

Before the Interview:

Research: Learn about the Access Dubuque's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Coordinator (Dispatcher) interview at Access Dubuque, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Access Dubuque's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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