Service Delivery Manager (Business Development)

Job description

**Service Delivery Manager (Business Development)**

**Category:** Business Consulting, Strategy and Digital Transformation

**Main location:** United States, California, San Diego

**Position ID:** J0925-2261

**Employment Type:** Full Time

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**Position Description:**

We are seeking a strategic Service Delivery Manager (Business Development) to join our CGI team!

Lead client engagement with a strong emphasis on business development and account growth.

This role centers on building trusted relationships, identifying new opportunities, and driving revenue through consultative partnerships.

While maintaining visibility into service execution, the primary focus is expanding client value, supporting sales initiatives, and contributing to long-term business success.

This position is located in our San Deigo, CA office.

**Your future duties and responsibilities:**

**How you'll make an impact**

Strategic Client Engagement
.

Build and maintain strong relationships with key stakeholders across client organizations
.

Lead strategic conversations that align service outcomes with client business goals
.

Act as a trusted advisor, translating delivery insights into growth opportunities
.

Facilitate executive-level account reviews and planning sessions

Business Development & Account Growth
.

Identify upsell and cross-sell opportunities within existing accounts
.

Collaborate with sales, marketing, and subject matter experts (SMEs) to support proposal development, solution design, and deal shaping
.

Contribute to revenue forecasting and account planning strategies
.

Drive expansion of services across business units, geographies, or verticals

New Client Acquisition & Onboarding
.

Collaborate with sales, marketing, and SMEs during pre-sales activities to support solution design, presentations, and proposal development that align with client needs and business goals.
.

Lead the onboarding process for new clients, ensuring a seamless transition from sales to service through tailored delivery plans, early alignment, and clear success metrics.
.

Establish strong initial relationships, identify early-stage growth opportunities, and provide feedback to internal teams to enhance offerings based on client insights and market trends.

Market & Industry Insight
.

Stay informed on industry trends, competitive landscape, and client sector developments
.

Provide strategic input on service innovation and market positioning
.

Represents the company at client events, industry forums, and networking opportunities

Service Innovation & Value Expansion
.

Partner with internal teams to evolve service models that deliver measurable impact
.

Recommend enhancements to delivery processes that improve scalability and client satisfaction
.

Advocate for technology adoption that supports client growth and operational efficiency

Performance & Reporting
.

Develop and present account performance dashboards to internal and external stakeholders
.

Track business development metrics tied to service delivery outcomes
.

Ensure alignment between delivery KPIs and client success indicators

Cross-Functional Leadership
.

Collaborate across delivery, sales, finance, and product teams to ensure strategic alignment
.

Lead internal account reviews and planning sessions
.

Mentor junior team members in client engagement and growth strategies

External Representation & Networking
.

Represents the company with professionalism and confidence at client meetings, industry events, conferences, and networking functions, serving as a brand ambassador who clearly communicates the organization's value, capabilities, and vision.
.

Build authentic relationships with prospective clients, partners, and stakeholders through active listening, thoughtful engagement, and strategic follow-up, adapting communication style to suit executive, technical, and operational audiences.
.

Capture insights from external engagements to inform business development strategies, identify emerging opportunities, and provide feedback that enhances client solutions and market positioning.

**Required qualifications to be successful in this role:**

**What you'll bring**

8+ years of experience in the following:
• Service Delivery Manager
o Strategic Client Engagement
o Business Development & Account Growth
o New Client Acquisition & Onboarding
o Market & Industry Insight
o Service Innovation & Value Expansion
o Performance & Reporting
o Cross-Functional Leadership
o External Representation & Networking

.

Bachelor’s degree in marketing or technology (MBA or master’s degree preferred)
.

Project Management Certification
.

ITIL Certification
.

Sales or Account Management Training

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.

The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range for this role in the U.S. is $138,100.00 - $241,600.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
.

Competitive compensation
.

Comprehensive insurance options
.

Matching contributions through the 401(k) plan and the share purchase plan
.

Paid time off for vacation, holidays, and sick time
.

Paid parental leave
.Learning opportunities and tuition assistance
.

Wellness and Well-being programs

#LI-RS2

**Skills:**

+ Business Development
+ ITIL
+ Project Management

**What you can expect from us:**

**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging.

Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com .

You will need to reference the Position ID of the position in which you are interested.

Your message will be routed to the appropriate recruiter who will assist you.

**Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation.

Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.

CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Required Skill Profession

Other General