By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do.
You become a vital part of the world’s largest humanitarian network.
Joining a team of welcoming individuals who are exceptional, yet unassuming.
Diverse, yet uncompromising in unity.
You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path.
You align your life’s work with an ongoing mission that’s bigger than all of us.
As you care for others, you’re cared for with competitive compensation and benefits.
You join a community that respects who you are away from work as much as what you do while at work.
What You Need To Know About The Job
The American Red Cross is hiring a Service Designer with strong UX/UI skills to join the Humanitarian Services Digital Product Management team.
This team focuses on creating human-centered digital experiences that support mission delivery.
As a Service Designer, you’ll use design thinking and collaborate across functions to identify problems and opportunities in digital workflows and business processes.
You’ll co-create solutions that enhance user experience, product adoption, and mission success.
Our Digital Products Aid In Disaster Response By
- Delivering financial assistance,
- Providing situational awareness for logistics,
- Supporting volunteer onboarding and assignments.
This Role Specifically Supports Disaster Client Care Products, Including
- RC Care: A case management and financial assistance system for disaster relief.
- Shelter Client Information App: A mobile tool for client registration and shelter services.
Key Activities Include
- Applying design thinking (e.g., journey mapping, prototyping, testing),
- Engaging in conversations to understand the business needs (e.g workshop facilitation),
- Conducting business analysis (e.g., capability and process mapping),
- Collaborating with engineering on user stories and solution design,
- Balancing external design inspiration with internal constraints (e.g., policy, compliance, standards).
You’ll engage with stakeholders from leadership to front-line teams to ensure products meet user needs and mission goals.
The work location for this position is 100% virtual/work from home.
While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)
- Collaborating with technology, product, and business teams to uncover customer and business needs and translating them into intuitive and engaging digital experience designs that lead to desired mission outcomes.
- Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users.
- Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities
- Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design
- Partner with clients to develop a strategic plan to implement their technology vision.
- Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools
- Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints
- Adapting industry best practices and creating new service design and business analysis tools, methods, and standards.
WHAT YOU NEED TO SUCCEED (required/minimum Qualifications)
- Education: Bachelor's degree in related field required or equivalent experience.
- Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
- RC Care: Experience with designing for the Salesforce platform, including Service and Experience Cloud.
- Skills & Abilities: Proficiency with techniques related to agile development projects, design sprints, design workshop facilitation, service design, business process redesign, user story development, requirements analysis and client relationship management.
The American Red Cross is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.