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Service Desk Agent I Job Opening In Reston – Now Hiring V2X


Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield.

We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness.

Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.



Responsibilities


+ 100% phone support (inbound and outbound)

+ Provide first level support (phone and email) assisting users by providing superior quality support and service information to users

+ Actively resolve and/or escalate incidents and service requests by ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer sensitive manner

+ Document and update tickets based on interactions with users by asking leading questions

+ Communicate non-technical language and communicate that information for technical staff

+ Other duties as assigned


Qualifications


+ Qualifications

+ Education

+ High School Diploma/GED required (Associate degree preferred) Minimum of 2 years technical writing experience.



+ Experience

+ Minimum 1-year customer service experience

+ Excellent written and verbal communication with customer and team members

+ Excellent interpersonal skills/telephone manner including active listening and understanding, empathy and patience with difficult callers and presentation of technical functionality to a non-technical audience

+ Experience using Service Desk ticketing software

+ Skills & Technology Used

+ Proficiency in mobile devices and operating systems (iPhone and Android)

+ Proficiency in Smart TV’s and streaming devices

+ Working knowledge of MS Office products

+ Broad knowledge of IT products, services, and terminology

+ Required to stay updated on various organizational procedures and processes including dealing with sensitive data and must follow strict security protocol

+ Basic understanding of networking

+ Work Environment

+ This is a 100% remote position that requires a quiet, dedicated home office or workspace with a high-speed, wired ethernet connection (no wireless, cellular or satellite connections).



+ Clearance

+ Ability to obtain, and maintain National Agency Check; Public Trust I

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace.

We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.

This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients
#LI-DH1

#clearance

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Reston, United States, highlighting market share and opportunities for professionals in Service Desk roles.

130395 Jobs in United States
130395
58 Jobs in Reston
58
Download Service Desk Jobs Trends in Reston and United States

Are You Looking for Service Desk Agent I Job?

Great news! is currently hiring and seeking a Service Desk Agent I to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at V2X adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Desk Agent I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Reston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Agent I?

Key qualifications for Service Desk Agent I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Agent I?

To improve your chances of getting hired for Service Desk Agent I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Agent I Job Success

V2X interview tips for Service Desk Agent I

Here are some tips to help you prepare for and ace your Service Desk Agent I job interview:

Before the Interview:

Research: Learn about the V2X's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Agent I interview at V2X, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the V2X's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Agent I Positions

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