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Urgent! Service Desk Analyst Job Opening In Fairfax – Now Hiring Zachary Piper

Service Desk Analyst



Job description

Zachary Piper Solutions is seeking a Service Desk Analyst to join a Federal Program located in Fairfax, VA.

Responsibilities of the Service Desk Analyst include:

  • Troubleshoots and resolves Tier I/II issues, including hardware, software, and peripheral support.
  • Provides in-person and phone-based support to a 4,-user community, including VIP users.
  • Manages and updates tickets with clear documentation, ensuring resolution within SLAs.
  • Handles – tickets daily while maintaining high-quality customer service.
  • Participates in regular team meetings and contributes to process improvement initiatives.
  • Maintains documentation, supports /7 operations, and provides after-hours on-call support as needed.
  • Qualifications for the Service Desk Analyst include:

  • High school diploma or equivalent required.
  • Active IAT Level II certification (e.g., Security+ CE, CySA+, SSCP, etc.) at time of hire.
  • 3+ years of service desk experience supporting client-specific applications.
  • Ability to lift up to lbs.

    and perform physical tasks such as sitting, standing, and bending.
  • Proficient with IT hardware, software, and network devices.
  • Strong communication, multitasking, and time management skills.
  • Detail-oriented with analytical thinking and sound judgment in dynamic environments.
  • Experience supporting classified environments and working in cross-functional teams.
  • Must have an active Secret security clearance, with the ability to pass an SSBI background investigation to up-scope clearance to Top Secret / SCI.

  • Preferred Qualifications for the Service Desk Analyst include

  • ITIL 4 Foundation Certification.
  • HDI Certification.

  • Top Secret/SCI clearance.
  • Experience with:ServiceNow ticketing software.

    Supporting intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Java, and Adobe Acrobat.
  • Availability to travel if necessary.
  • Compensation for the Service Desk Analyst includes:

  • Salary Range: $, - $, depending on experience
  • Comprehensive Benefits: Cigna Medical, Dental, Vision, K, PTO, Sick Leave if required by law, and Holidays
  • Keywords

    Service Desk, Tier I Support, Tier II Support, Troubleshooting, Hardware Support, Software Support, Peripheral Support, In-person Support, Phone Support, VIP Support, Customer Service, Ticket Management, SLA Compliance, High-volume Tickets, IT Support, Help Desk, Incident Resolution, Technical Support, User Support, Windows OS, Network Support, Printer Support, Application Support, Remote Assistance, Documentation, Knowledge Base, Process Improvement, Team Collaboration, /7 Operations, On-call Support, Secret Clearance, Top Secret Clearance, SCI Eligibility, SSBI, Security Clearance, Federal Program, Fairfax VA, Zachary Piper Solutions, ITIL, ServiceNow, Active Directory, Microsoft Office, Communication Skills, Problem Solving, Time Management, Multitasking, Technical Writing, Diagnostics, System Inquiries, Client Support, Desktop Support, Laptop Support, Peripheral Devices, Email Support, Teams Support, Phone Etiquette, Customer Satisfaction, IT Operations, Technical Documentation, Federal Contract, Government IT


    Required Skill Profession

    Computer Occupations



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      Unlock Your Service Desk Potential: Insight & Career Growth Guide


    • Real-time Service Desk Jobs Trends in Fairfax, United States (Graphical Representation)

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    • Are You Looking for Service Desk Analyst Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zachary Piper adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Service Desk Analyst Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Fairfax. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Service Desk Analyst Job Success
      Zachary Piper interview tips for Service Desk Analyst

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Zachary Piper's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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      By following these tips, you can increase your chances of making a positive impression and landing the job!

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