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Service Desk Analyst Job Opening In Halethorpe – Now Hiring TEKsystems


Job description

We are seeking a highly motivated Service Desk Analyst to join our IT support team.

In this role, you will serve as the first point of contact for end users across the organization, providing technical support via phone, email, and chat.

You’ll handle a wide range of issues—from quick password resets to more complex troubleshooting—ensuring timely resolution and a positive user experience.

Key Responsibilities

  • Provide first-level technical support for inbound contacts (calls, emails, chats) from global end users.
  • Troubleshoot and resolve issues related to Windows OS, Microsoft Office applications, VPN clients, and custom enterprise applications.
  • Support remote and work-from-home users with connectivity, access, and hardware/software issues.
  • Utilize ITSM tools (, ServiceNow, Ivanti) to log, track, and resolve incidents and service requests.
  • Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the end user.
  • Search internal knowledge bases and historical tickets to identify solutions and improve resolution times.
  • Maintain a strong sense of urgency and professionalism in all interactions.
  • Required Experience

  • 1–2 years of experience in a help desk or call center environment.
  • Experience using ITSM/ticketing tools such as ServiceNow or Ivanti.
  • Proven ability to support remote users and work effectively as part of a distributed team.
  • Technical Skills

  • Proficient in troubleshooting Windows OS and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
  • Working knowledge of Active Directory and domain structures.
  • Experience supporting VPN clients and remote access tools.
  • Ability to learn and support custom enterprise applications.
  • Strong written and verbal communication skills.
  • Pay and Benefits

    The pay range for this position is $ - $

    Eligibility requirements apply to some benefits and may depend on your job
    classification and length of employment.

    Benefits are subject to change and may be
    subject to specific elections, plan, or program terms.

    If eligible, the benefits
    available for this temporary role may include the following:

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off/Leave (PTO, Vacation or Sick Leave)

    Workplace Type

    This is a hybrid position in Halethorpe,MD.

    Application Deadline

    This position is anticipated to close on Oct 21, 2025.

    h4>About TEKsystems:

    We're partners in transformation.

    We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership.

    TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services.

    We accelerate business transformation for our customers.

    Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

    We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

    We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

    We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

    TEKsystems and TEKsystems Global Services are Allegis Group companies.

    Learn more at

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Halethorpe, United States, highlighting market share and opportunities for professionals in Service Desk roles.

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    130395
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    Download Service Desk Jobs Trends in Halethorpe and United States

    Are You Looking for Service Desk Analyst Job?

    Great news! is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TEKsystems adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Service Desk Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Halethorpe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Analyst?

    Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Desk Analyst?

    To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Desk Analyst Job Success

    TEKsystems interview tips for Service Desk Analyst

    Here are some tips to help you prepare for and ace your Service Desk Analyst job interview:

    Before the Interview:

    Research: Learn about the TEKsystems's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Analyst interview at TEKsystems, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TEKsystems's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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