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Urgent! Service Desk Analyst I Job Opening In Edmond – Now Hiring OU Health
Job Description
:The Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk.
Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals.
The Service Desk Analyst I is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other service resources or escalate to the proper IT team.
Essential Responsibilities
Uses the appropriate categories for logging incidents and requests.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Analyzes and resolves incidents and requests regarding use of application software or hardware.
Logs and tracks incidents and requests from identification through resolution.
Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
Documents resolutions and updates self-help and staff knowledge bases.
Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
Provides after hours and on-call support as needed.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements: Graduate of Technical/Trade School or Associate's Degree required.
Experience Requirements: 0 - 3 years of experience required.
License/Certification/Registration Requirements: HDI Support Center Analyst (HDI-SCA) required within 12 months of employment.
Knowledge/Skills/Abilities Required:
Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.
Ability to learn how to resolve technology related issues, including, but not limited to desktop and network environments and peripheral devices
Demonstrated ability to learn customer support processes and techniques.
Strong analytical skills.
Ability to solve basic problems.
Competency in MS Office Suite and ticketing systems such as ServiceNow
Demonstrates ability to provide strong customer service skills
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Edmond, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Edmond, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 130395 jobs in United States and 38 jobs in Edmond. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OU Health is currently hiring and seeking a Service Desk Analyst I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst I Jobs Edmond.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OU Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst I Jobs United States varies, but the pay scale is rated "Standard" in Edmond. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst I interview at OU Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OU Health's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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