Service Desk Analyst
Digicon is a leading and innovative IT service provider with more than 30 years of experience delivering groundbreaking IT and scientific solutions to federal and commercial clients alike.
We are seeking to hire a service desk analyst to play an instrumental role in support of our commercial, state and local, and federal clients.
This is a position on a day/night/weekend (rotating schedule) 24/7/365 team with 4-, 8-, or 12-hour shifts.
You will be responsible for receiving and resolving customer calls, chats, emails, and web tickets.
You will perform regular system maintenance in accordance with the documented ITIL processes and procedures.
Under general direction, you will provide network diagnostics and problem resolution; security services including security system evaluation and implementation; network virus protection and application support; and system-wide policy and procedures for hardware and software installation and maintenance.
You will perform remote and hands-on system administration for the LAN and for internal and external customer systems and networks.
Other responsibilities include installing, configuring, troubleshooting, diagnosing, and resolving issues with laptops and desktops, phones, printers, and Microsoft Office applications.
You must be a US citizen and be able to obtain and maintain a Public Trust security clearance with the federal government and be able to pass a police background check with local government.
Skills and Experience Required (mandatory skills in order of priority):
To perform the functions listed above, the following skills are required:
Skills and Experience Preferred (not required):
Education/Training/Certifications Required:
Interested in applying for the service desk analyst position?
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