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Service Desk Analyst Tier 1 Job Opening In Washington – Now Hiring The Tatitlek Corporation


Job description

Overview

SUMMARY:

The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests.

Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner.

The persons assigned to this function will work directly with end users either remotely or at the customer’s location until the incident or request is resolved/escalated.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for answering calls related to customer IT incidents or requests.

    Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
  • Responsible for supporting end users with software and hardware incident and requests remotely and must be able to effectively analyze, troubleshoot research, resolve, track, and when necessary, escalate or reassign tickets to the appropriate office or staff member using a ticketing designed database (Remedy).
  • Responsible for asking probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
  • Responsible for entering all IT related calls into a ticketing database and escalate (assign or reassign) the ticket to the appropriate office or staff member if the incident or request cannot be resolved at the Service Desk Tier 1 level.
  • EDUCATION AND EXPERIENCE:

  • General understanding and knowledge of the Microsoft computing environment.

  • At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.

  • At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).

  • At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
  • CompTia A+ certification is required for this position.
  • SKILLS, KNOWLEDGE AND ABILITIES:

  • Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.
  • PHYSICAL REQUIREMENTS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    WORK ENVIRONMENT:

    Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.

    SUPERVISORY RESPONSIBILITIES:

    None.

    ADDITIONAL QUALIFYING FACTORS:

    As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

    The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

    As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people.

    Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated.

    We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.

    We support and obey laws that prohibit discrimination everywhere we do business.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Service Desk Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Tatitlek Corporation adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Service Desk Analyst Tier 1 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Analyst Tier 1?

    Key qualifications for Service Desk Analyst Tier 1 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Desk Analyst Tier 1?

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    Interview Tips for Service Desk Analyst Tier 1 Job Success

    The Tatitlek Corporation interview tips for Service Desk Analyst Tier 1

    Here are some tips to help you prepare for and ace your Service Desk Analyst Tier 1 job interview:

    Before the Interview:

    Research: Learn about the The Tatitlek Corporation's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Analyst Tier 1 interview at The Tatitlek Corporation, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Tatitlek Corporation's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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