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Urgent! Service Desk Analyst Job Opening In Woodbury – Now Hiring Robert Half Technology
Description The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers.
This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support.
The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department.
Responding to requests for help from customers.
Troubleshooting and resolving difficult technical issues effectively and efficiently.
Prioritizing, evaluating, resolving and escalating calls as required.
Providing appropriately detailed and timely follow-up support with customers.
Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.
Recording every interaction with a customer into the service management system.
Instructing customers in the use of hardware, software and manuals.
Configuring and distributing hardware and software to customers in a timely manner.
Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.
Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.
Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.
Interacting with Active Directory for Moves, Adds, and Changes.
Configuring and maintaining VDI pools and troubleshooting issues with VDI.
Entering commands and observing system functions to verify correct system operation.
Recommending or performing minor remedial actions to correct problems identified.
Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication
Monitoring new technologies and/or updates required to support the various systems currently in operation.
Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.
Be on call for after-hours coverage as listed on a rotation schedule or as needed.
Maintaining medical confidentiality.
Performing miscellaneous duties as assigned as assigned by management.
QUALIFICATIONS
Ability to follow instructions and respond to managements’ directions accurately.
Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Demonstrated skills in accuracy and thoroughness paying close attention to detail.
Looks for ways to improve and promote quality and monitors own work to ensure quality...
Requirements PC Desktop - Workstation, Active Directory, Desktop Hardware, Microsoft Windows 10, Desktop Imaging, Communication Skills, Basic Troubleshooting, Basic Network Troubleshooting, Hardware Troubleshooting, Network Printers, Network Printers Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Woodbury, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Woodbury, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 130316 jobs in United States and 58 jobs in Woodbury. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Jobs Woodbury.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Jobs United States varies, but the pay scale is rated "Standard" in Woodbury. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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