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Urgent! Service Desk Engineer, Tier 1 Job Opening In Pasadena – Now Hiring AllSafe IT
We are seeking diligent, amiable, and talented systems engineers to provide superior customer service to our clients.
We are a Managed Service Provider (MSP) that delivers services to small-medium sized businesses.
Our engineers monitor, manage, and support all aspects of our clients’ environments, including but not limited to their workstations, phones, servers, networks and applications.
Our engineers also work hard to identify problems and resolution activities, as well as to grow and to develop the organization's perception with existing customers through exceptional customer service.
They are highly organized, able to self-manage and possess great interpersonal communication skills.
We have an amazing team of systems engineers on staff, and we are interested in even more amazing people to join and grow with our team! The successful candidate will possess the following: Good Character Delivery of customer service that exceeds expectations Lifelong love of learning The ability to create fun The ability to work on and contribute to a team Position Responsibilities: Communicate with users via phone, e-mail, and IM/chat to quickly resolve issues in the most efficient manner all the while ensuring that customers feel value, satisfaction, and empathy.
Provide technical support for all levels of staff from end-user to executive.
Utilize a centralized ticketing system to resolve, document, manage and communicate with users.
Provide support for VOIP telephone systems, including handsets and conference room phones.
Provide support for PC users, including office and remote employees.
Perform detailed and easy to read documentation on troubleshooting steps to facilitate working together with others.
Monitor and prioritize incidents and tickets.
Escalate and/or work in tandem with appropriate people from within the organization and selected vendors on unresolved issues.
Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
Install and configure workstation, telephony, video, and mobile hardware/software as required.
Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.
Assist the team with reducing the amount of trouble tickets generated by participating in process improvements, candid and business direct feedback and participating in meetings providing value add dialog for the betterment of the group.
Required Skills: Ability to communicate effectively with technical and non-technical users.
Provide desktop & end-user support for both hardware and software.
Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 10, and MAC OSX.
Familiar with SAS solutions such as Office 365, G Suite and Adobe CC.
Ability to work independently as well as on a team.
Ability to learn and document processes of third-party applications that you might not be familiar with.
Be a self-starter, eager to learn and get involved in the troubleshooting process.
Beneficial Skills: Experience with backup solutions.
Experience working for an MSP a plus.
Training and or Certificates: Bachelor’s Degree in computer science or related field or equivalent experience, plus 2 years working experience in related fieldVMware Certifications is a plus Microsoft Certifications is a plus CompTIA Certifications is a plus
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Pasadena, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Pasadena, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 130395 jobs in United States and 107 jobs in Pasadena. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AllSafe IT is currently hiring and seeking a Service Desk Engineer, Tier 1 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Engineer, Tier 1 Jobs Pasadena.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AllSafe IT adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Engineer, Tier 1 Jobs United States varies, but the pay scale is rated "Standard" in Pasadena. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Engineer, Tier 1 typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Engineer, Tier 1, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Engineer, Tier 1 interview at AllSafe IT, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AllSafe IT's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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