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Service Desk Engineer, Tier 1 Job Opening In Pasadena – Now Hiring AllSafe IT


Job description

We are seeking diligent, amiable, and talented systems engineers to provide superior customer service to our clients.

We are a Managed Service Provider (MSP) that delivers services to small-medium sized businesses.

Our engineers monitor, manage, and support all aspects of our clients’ environments, including but not limited to their workstations, phones, servers, networks and applications.

Our engineers also work hard to identify problems and resolution activities, as well as to grow and to develop the organization's perception with existing customers through exceptional customer service.

They are highly organized, able to self-manage and possess great interpersonal communication skills.

We have an amazing team of systems engineers on staff, and we are interested in even more amazing people to join and grow with our team! The successful candidate will possess the following: Good Character Delivery of customer service that exceeds expectations Lifelong love of learning The ability to create fun The ability to work on and contribute to a team Position Responsibilities: Communicate with users via phone, e-mail, and IM/chat to quickly resolve issues in the most efficient manner all the while ensuring that customers feel value, satisfaction, and empathy.

Provide technical support for all levels of staff from end-user to executive.

Utilize a centralized ticketing system to resolve, document, manage and communicate with users.

Provide support for VOIP telephone systems, including handsets and conference room phones.

Provide support for PC users, including office and remote employees.

Perform detailed and easy to read documentation on troubleshooting steps to facilitate working together with others.

Monitor and prioritize incidents and tickets.

Escalate and/or work in tandem with appropriate people from within the organization and selected vendors on unresolved issues.

Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.

Install and configure workstation, telephony, video, and mobile hardware/software as required.

Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.

Assist the team with reducing the amount of trouble tickets generated by participating in process improvements, candid and business direct feedback and participating in meetings providing value add dialog for the betterment of the group.

Required Skills: Ability to communicate effectively with technical and non-technical users.

Provide desktop & end-user support for both hardware and software.

Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.

Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 10, and MAC OSX.

Familiar with SAS solutions such as Office 365, G Suite and Adobe CC.

Ability to work independently as well as on a team.

Ability to learn and document processes of third-party applications that you might not be familiar with.

Be a self-starter, eager to learn and get involved in the troubleshooting process.

Beneficial Skills: Experience with backup solutions.

Experience working for an MSP a plus.

Training and or Certificates: Bachelor’s Degree in computer science or related field or equivalent experience, plus 2 years working experience in related fieldVMware Certifications is a plus Microsoft Certifications is a plus CompTIA Certifications is a plus

Required Skill Profession

Other Sales And Related Workers


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Pasadena, United States, highlighting market share and opportunities for professionals in Service Desk roles.

130269 Jobs in United States
130269
108 Jobs in Pasadena
108
Download Service Desk Jobs Trends in Pasadena and United States

Are You Looking for Service Desk Engineer, Tier 1 Job?

Great news! is currently hiring and seeking a Service Desk Engineer, Tier 1 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AllSafe IT adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Desk Engineer, Tier 1 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pasadena. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Engineer, Tier 1?

Key qualifications for Service Desk Engineer, Tier 1 typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Engineer, Tier 1?

To improve your chances of getting hired for Service Desk Engineer, Tier 1, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Engineer, Tier 1 Job Success

AllSafe IT interview tips for Service Desk Engineer, Tier 1

Here are some tips to help you prepare for and ace your Service Desk Engineer, Tier 1 job interview:

Before the Interview:

Research: Learn about the AllSafe IT's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Engineer, Tier 1 interview at AllSafe IT, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AllSafe IT's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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