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Urgent! Service Desk Hardware Technician Job Opening In COLORADO SPRINGS – Now Hiring SAIC
**Description**
We are seeking a Service Desk Hardware Technician to support our NORAD/NITES program.
This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.
Responsibilities include:
+ Maintaining organizational inventory and physical accountability of equipment.
+ Performing software installations and upgrades to operating systems and layered software packages.
+ Able to schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
+ Imaging NIPR & SIPR devices to achieve optimum performance levels.
+ Ensuring workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
+ Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
+ Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
+ Contacting customers to provide real time updates regarding their incident or service request.
+ Maintain access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
+ Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
+ Maintain administrative privileges and experience using Active Directory.
+ Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.
**Qualifications**
**Required:**
+ BS + 2 years experience.
Additional work experience can be considered in lieu of a degree.
+ Active Secret clearance and able to obtain a TS/SCI.
+ Must have a CompTIA A+ certification and a CompTIA Sec+ certification.
+ Experience with both Android and Apple IOS systems.
+ Experience using Active Directory.
+ Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.
+ Must have experience with installing, configuring, and maintaining operating system workstations in support of business processing requirements.
+ Must be able to communicate effectively via telephone or in person.
+ Must be able to present themselves in a professional manner.
+ Must be willing (if needed) to commute to a different location on Peterson SFB.
+ Ability to adapt in a fast pace and high demand environment.
+ Able to perform Tier-1 troubleshooting at the physical layer.
+ Must understand the functional difference and capabilities of both Android and Apple IOS systems.
**Preferred skills:**
+ Comprehends and Informs user base of educated responses in network outages or degradations.
+ Develops Tier-1 implementations to ease transference of knowledge to user base.
+ Understanding of incident management and COMSPOT reporting.
+ Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams.
+ Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM).
+ Develops and promotes standard operating procedures.
+ Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
+ Must be comfortable carrying up to 35-50 lbs.
+ General knowledge on computer functions, shortcuts and virtual environments.
+ Experience using an ITSM tool to drive service delivery and performance.
+ Basic Understanding of DoD environment and military rank structure.
Target salary range: $40,001 - $80,000.
The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2510889
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets.
Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.
We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.
Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion.
For more information, visit saic.com.
For information on the benefits SAIC offers, see Working at SAIC.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in COLORADO SPRINGS, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in COLORADO SPRINGS, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 132134 jobs in United States and 835 jobs in COLORADO SPRINGS. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SAIC is currently hiring and seeking a Service Desk Hardware Technician to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SAIC adheres to the cultural norms as outlined by Expertini.
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Key qualifications for Service Desk Hardware Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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