• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Service Desk Manager-Remote-New York State only Job Opening In New York – Now Hiring Zones


Job description

Description

Position at Zones LLC.

Company Overview:When it comes to IT solution providers, there are a lot of choices.

But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.

Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview:We are seeking an experienced and highly skilled Service Desk Manager to lead our IT Managed Services operations for a large, high-profile customer.

This role requires strong leadership, extensive ITIL knowledge, and a proven ability to drive operational excellence in a dynamic, customer-focused environment.As the Service Desk Manager, you will be responsible for managing a large-scale Service Desk team, ensuring seamless IT support delivery, optimizing service performance, and implementing continuous improvements to enhance both customer and agent experience.What you’ll do as the Service Desk Manager:Leadership & Team Management
  • Lead, coach, and develop a diverse team of Service Desk Analysts, Team Leads, and Supervisors.
  • Establish clear performance expectations, conduct regular evaluations, and foster a culture of accountability and customer-centricity.
  • Ensure appropriate staffing, scheduling, and workload distribution to maintain SLA compliance and service quality.
  • Service Delivery & Operations
  • Oversee day-to-day Service Desk operations, ensuring timely incident resolution, request fulfillment, and escalation management.
  • Manage service delivery for a large enterprise customer, acting as the primary point of escalation for critical issues.
  • Drive adherence to ITIL-aligned processes (Incident, Request, Problem, Change, and Knowledge Management).
  • Continuous Improvement & Innovation
  • Identify, implement, and track operational improvements that enhance efficiency, customer satisfaction, and agent experience.
  • Collaborate with cross-functional teams to streamline processes, automate workflows, and improve service delivery.
  • Monitor KPIs and service performance metrics, producing reports for leadership and clients.
  • Customer & Stakeholder Engagement
  • Build strong relationships with customer stakeholders, ensuring transparency and proactive communication.
  • Represent the Service Desk in client governance meetings and executive reviews.
  • Ensure service delivery meets contractual obligations and exceeds customer expectations.
  • What you will bring to the team:Required:
  • 5+ years of progressive experience in IT Service Desk / Managed Services leadership roles.
  • Strong knowledge and hands-on application of ITIL v3/v4 frameworks.
  • Proven track record of managing large enterprise customer environments with high service demand.
  • Demonstrated success in team leadership, workforce management, and talent development.
  • Strong analytical, reporting, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Preferred:
  • ITIL Foundation certification (Intermediate or Expert level a plus).
  • Experience with ServiceNow or other ITSM platforms.
  • Background in driving automation, AI/ML adoption, and digital transformation in IT support.
  • Experience managing global or multi-location Service Desk operations.
  • Qualified candidates can expect a salary range of $80,000-95,000#LI-SS2#LI-RemoteZones offers a comprehensive Benefits package

    While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

    Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more.

    Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

    At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture.

    And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

    If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    Danaher Corporation hiring Senior Field Service Engineer - New York Tri-State - Remote Job in New York, NY, United States
    Danaher Corporation
    New York, NY, United States
    Danaher Corporation hiring Senior Field Service Engineer - New York Tri-State - Remote Job in New York, NY, United States
    Danaher Corporation
    New York, NY, United States
    MasTec Inc hiring Locator (New York State) Job in Mayfield, New York, United States
    MasTec Inc
    Mayfield, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Elmira, New York, United States
    MasTec Inc
    Elmira, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Syracuse, New York, United States
    MasTec Inc
    Syracuse, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Binghamton, New York, United States
    MasTec Inc
    Binghamton, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Utica, New York, United States
    MasTec Inc
    Utica, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Sidney, New York, United States
    MasTec Inc
    Sidney, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Saugerties, New York, United States
    MasTec Inc
    Saugerties, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Utica, New York, United States
    MasTec Inc
    Utica, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Rochester, New York, United States
    MasTec Inc
    Rochester, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Lowville, New York, United States
    MasTec Inc
    Lowville, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Ithaca, New York, United States
    MasTec Inc
    Ithaca, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Lowville, New York, United States
    MasTec Inc
    Lowville, New York, United States
    MasTec Inc hiring Locator (New York State) Job in Albany, New York, United States
    MasTec Inc
    Albany, New York, United States
    Modivcare hiring Customer Service Representative - Remote, ME State Only Job in Denver, Colorado, United States
    Modivcare
    Denver, Colorado, United States
    Modivcare hiring Customer Service Representative - Remote, ME State Only Job in Remote, ME, United States
    Modivcare
    Remote, ME, United States
    FOCUS Employment Solutions, LLC hiring Mental Health Therapist - Remote - State of New York Job in New York, New York, United States
    FOCUS Employment Solutions, LLC
    New York, New York, United States
    Newport Associates hiring Remote Service Desk Consultant Job in New Brunswick, New Jersey, United States
    Newport Associates
    New Brunswick, New Jersey, United States
    Newport Associates hiring Remote Service Desk Consultant Job in New Brunswick, New Jersey, United States
    Newport Associates
    New Brunswick, New Jersey, United States
    Stryker hiring Service Associate - New York Job in Albany, NY, United States
    Stryker
    Albany, NY, United States
    Stryker hiring Service Associate - New York Job in New York, NY, United States
    Stryker
    New York, NY, United States
    Stryker hiring Service Associate - New York Job in Albany, NY, United States
    Stryker
    Albany, NY, United States
    Stryker hiring Service Associate - New York Job in New York, NY, United States
    Stryker
    New York, NY, United States
    Stryker hiring Service Associate - New York Job in Albany, NY, United States
    Stryker
    Albany, NY, United States
    Stryker hiring Service Associate - New York Job in New York, NY, United States
    Stryker
    New York, NY, United States
    Stryker hiring Service Associate - New York Job in Albany, NY, United States
    Stryker
    Albany, NY, United States
    Stryker hiring Service Associate - New York Job in New York, NY, United States
    Stryker
    New York, NY, United States
    Warby Parker hiring Assistant Store Manager - New York, New York Job in New York, New York, United States
    Warby Parker
    New York, New York, United States
    MPLT Healthcare hiring Physician / Neurology / New York / Permanent / Neurologist - Permanent - New York State Job Job in Schenectady, NY, Schenectady County, NY, United States
    MPLT Healthcare
    Schenectady, NY, Schenectady County, NY, United States
    MPLT Healthcare hiring Physician / Neurology / New York / Permanent / Neurologist - Permanent - New York State Job Job in Scotia, NY, Schenectady County, NY, United States
    MPLT Healthcare
    Scotia, NY, Schenectady County, NY, United States

    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in New York, United States, highlighting market share and opportunities for professionals in Service Desk roles.

    130269 Jobs in United States
    130269
    2097 Jobs in New York
    2097
    Download Service Desk Jobs Trends in New York and United States

    Are You Looking for Service Desk Manager Remote New York State only Job?

    Great news! is currently hiring and seeking a Service Desk Manager Remote New York State only to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zones adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Service Desk Manager Remote New York State only Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Manager Remote New York State only?

    Key qualifications for Service Desk Manager Remote New York State only typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Desk Manager Remote New York State only?

    To improve your chances of getting hired for Service Desk Manager Remote New York State only, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Desk Manager Remote New York State only Job Success

    Zones interview tips for Service Desk Manager Remote New York State only

    Here are some tips to help you prepare for and ace your Service Desk Manager Remote New York State only job interview:

    Before the Interview:

    Research: Learn about the Zones's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Manager Remote New York State only interview at Zones, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zones's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Service Desk Manager Remote New York State only Positions

    Setting up job alerts for Service Desk Manager Remote New York State only is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!