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Urgent! Service Desk Manager Job Opening In Sparks – Now Hiring PeopleSharp
Are you ready to grow your career at a values-driven, family first MSP?
DTC is looking for their next Service Desk Manager.
The Service Desk Manager will lead the day-to-day operations of the Service Desk, ensuring consistent, high-quality support for clients and a culture of accountability and service excellence across the team.
This is an onsite role in Sparks, Maryland.
We'll Provide:
Robust benefits package including PTO, 401k, healthcare, dental, and vision
Salary range of $75,000 - 85,000 annually
Hybrid work schedule that supports work/life balance
Opportunities for continued growth, learning, and creativity
What You’ll Do:
Lead and coach Tier 1 & Tier 2 technicians, fostering a culture of accountability, service excellence, and professional growth.
Oversee scheduling, coverage, and team communications to ensure responsiveness and balanced workloads.
Monitor service desk performance metrics, ticket queues, and client satisfaction to maintain SLA compliance and high-quality support.
Act as the primary escalation point for client issues, driving timely resolution with clear and professional communication.
Enforce and improve service desk standards, processes, and workflows; leverage analytics and automation to boost efficiency.
Partner with leadership to evaluate and implement new tools, technologies, and service offerings that enhance operations and outcomes.
Skills You’ll Need:
Must have experience working in an MSP environment
3+ years of experience in IT support or service delivery in an MSP environment
1+ year in a supervisory or team lead role with direct people management responsibilities
Working knowledge of PSA systems such as HaloPSA, RMM platforms, Microsoft 365, networking fundamentals, and endpoint troubleshooting
Certifications such as HDI Support Center Manager, CompTIA A+/Network+, ITIL Foundation (preferred but not required)
Knowledge of cybersecurity principles and CMMC or other compliance frameworks (preferred but not required)
Ability to participate in an on-call support rotation outside standard business hours
Ready to apply?
Quick apply with your resume
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Sparks, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Sparks, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 128045 jobs in United States and 31 jobs in Sparks. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PeopleSharp is currently hiring and seeking a Service Desk Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Manager Jobs Sparks.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PeopleSharp adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Manager Jobs United States varies, but the pay scale is rated "Standard" in Sparks. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Manager interview at PeopleSharp, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PeopleSharp's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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