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Urgent! Service Desk Operator Job Opening In Silverdale – Now Hiring Amentum
**Summary/General Description Of Job:**
Incumbent will receive, record, and distribute work orders to service crews based upon customers' requests for service, in accordance with Navy contractual requirements.
**Essential Duties & Job Functions:**
• Operates telephone to receive incoming requests for service, and questions caller/customers to determine the nature of the problem, following established procedures.
• Reviews and records information in the computer as required.
• Prioritizes, classifies, prepares work orders, distributes them to crews and schedules service calls, according to contractual designations.
• Prepares work orders and distributes to service crew.
• Keeps records of service calls and work orders.
• Prepares and sends maintenance performance reports/surveys to the government.
• Utilizes a computer to update and maintain logs in database.
• Gives work status, answers questions, and resolve complaints for the customer.
• Provides support to government customers regarding questions about work performance, schedule and contract information.
• Dispatches orders and relays messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Provides pre-arrival instruction to caller, utilizing predetermined emergency gas leak protocol.
• Coordinates maintenance and schedule calls for emergencies.
• Notifies and/or calls employees in to work for the purpose of mitigating emergencies utilizing a predetermined roster.
• Performs other related duties as assigned.
May perform work of a higher type than listed a portion of the time, when assignment serves as a step to develop the skill required to handle all the duties of the higher graded job.
**Accountable For:**
• The proper use of tools and/or equipment needed to be successful in the Service Desk Operator position.
• Completing all mandated training requirements per government and management directives.
• Timely and cost effective performance of duties.
• Timely completion and accuracy of all departmental work.
• Dealing with a variety of people in a professional, courteous manner in diversified situations.
• Adherence to established company safety policies and good industrial and office safety practices.
• Compliance with company Standard Operating Procedures and Personnel policies and procedures.
• Having the ability to work well under pressure.
**Job Requirements (Education, Experience, Professional Associations):**
**Mandatory**
• High school education or equivalent.
• Must type at least 50 words per minute.
• Three (3) years’ experience involving frequent public/customer interaction.
• Must possess good customer relations and telephone skills.
• Adherence to established company safety policies and good industrial and office safety practices.
• Valid state driver’s license with acceptable driving record.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• Must meet and maintain security requirements including clearance eligibility.
• U.S. Citizenship.
**Preferred**
• Familiarity with maintenance procedures preferred.
Wages -$24.89 per hr
Competitive pay and top-shelf benefits package supporting our national defense.
Our facilities team serves a diverse range of high-value national strategic missions.
Benefits package with United Steelworkers which can exceed $10/hour, includes:
- Paid vacation.
Two weeks at one year, grows to three weeks after five years and four weeks after ten years.
- Personal Leave 1 hour of paid Personal/Sick leave for every thirty (30) hours worked.
- Pension and 401K
- Medical, dental, vision, and life insurance
- 11 Paid Holidays
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Silverdale, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Silverdale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 126796 jobs in United States and 20 jobs in Silverdale. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amentum is currently hiring and seeking a Service Desk Operator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Operator Jobs Silverdale.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amentum adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Operator Jobs United States varies, but the pay scale is rated "Standard" in Silverdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Operator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Operator interview at Amentum, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amentum's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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