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Urgent! Service Desk Program Manager - PMP ITIL and Active Top Secret required Job Opening In Washington – Now Hiring GDIT

Service Desk Program Manager PMP ITIL and Active Top Secret required



Job description

Job Description:

Seize your opportunity to make a personal impact as a Service Desk Program Manager.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator.

As a Service Desk Program Manager you will help ensure today is safe and tomorrow is smarter.

Our work depends on Program Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

When we succeed, you succeed and together our best becomes better.


HOW A SERVICE DESK PROGRAM MANAGER WILL MAKE AN IMPACT

  • Provide program support as a Service Desk Supervisor

  • Supervise 45 Service Desk Technicians Tier 1 and 1.5.

  • Responsible for the daily operation of the Service Desk team

  • Manage the daily activities of the assigned team

  • Responsible for developing and motivating staff while promoting teamwork

  • Work with the Quality Team to address quality issues and improve performance

  • Use the JIRA ticketing system to capture data and generate reports

  • Review and act on daily performance metrics

  • Provide direction to staff members regarding operational issues

  • Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365

  • Perform agent activities when necessary – handle customer calls/web submits

  • Work with the Service Desk Trainer to recommend and create training opportunities

  • Promote teamwork and skill sharing between other groups and the Service Desk teams

  • Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.

  • Provide financial management oversight for the Task Order and maintain budget guidelines and schedules.

  • Responsible for meeting and communicating program milestones and deliverables.

  • Develops and maintains project plans and schedules.


WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor of Arts/Bachelor of Science

  • Required Experience: 10+ years of prior Service Desk experience with a minimum of 4+ years’ experience supervising Service Desk employees; experience leading people and managing cross-functional team; proven experience developing strategies to mitigate issues and risks; excellent leadership, decision-making, verbal/written communication, presentation, and interpersonal skills to effectively lead cross-functional teams in a fast-paced environment

  • Security Clearance Level: Active Top Secret with eligibility for SCI

  • Certification: ITIL v3 or ITIL v4 Certification and a Security+ and a PMP certification

  • Security Clearance Level: Active Top Secret

  • Location: Downtown DC; 100% onsite

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $116,979 - $149,500.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington


Required Skill Profession

Other Management Occupations



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