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Urgent! Service Desk Program Manager - PMP ITIL and Active Top Secret required Job Opening In Washington – Now Hiring GDIT
Seize your opportunity to make a personal impact as a Service Desk Program Manager.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator.
As a Service Desk Program Manager you will help ensure today is safe and tomorrow is smarter.
Our work depends on Program Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.
When we succeed, you succeed and together our best becomes better.
HOW A SERVICE DESK PROGRAM MANAGER WILL MAKE AN IMPACT
Provide program support as a Service Desk Supervisor
Supervise 45 Service Desk Technicians Tier 1 and 1.5.
Responsible for the daily operation of the Service Desk team
Manage the daily activities of the assigned team
Responsible for developing and motivating staff while promoting teamwork
Work with the Quality Team to address quality issues and improve performance
Use the JIRA ticketing system to capture data and generate reports
Review and act on daily performance metrics
Provide direction to staff members regarding operational issues
Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365
Perform agent activities when necessary – handle customer calls/web submits
Work with the Service Desk Trainer to recommend and create training opportunities
Promote teamwork and skill sharing between other groups and the Service Desk teams
Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
Provide financial management oversight for the Task Order and maintain budget guidelines and schedules.
Responsible for meeting and communicating program milestones and deliverables.
Develops and maintains project plans and schedules.
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 10+ years of prior Service Desk experience with a minimum of 4+ years’ experience supervising Service Desk employees; experience leading people and managing cross-functional team; proven experience developing strategies to mitigate issues and risks; excellent leadership, decision-making, verbal/written communication, presentation, and interpersonal skills to effectively lead cross-functional teams in a fast-paced environment
Security Clearance Level: Active Top Secret with eligibility for SCI
Certification: ITIL v3 or ITIL v4 Certification and a Security+ and a PMP certification
Security Clearance Level: Active Top Secret
Location: Downtown DC; 100% onsite
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40Travel Required:
10-25%Telecommuting Options:
OnsiteWork Location:
USA DC Washington
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Washington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Washington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 214583 jobs in United States and 984 jobs in Washington. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GDIT is currently hiring and seeking a Service Desk Program Manager PMP ITIL and Active Top Secret required to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GDIT adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Program Manager PMP ITIL and Active Top Secret required Jobs United States varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Program Manager PMP ITIL and Active Top Secret required typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Program Manager PMP ITIL and Active Top Secret required interview at GDIT, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GDIT's products or services and be prepared to discuss how you can contribute to their success.
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