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Service Desk Support - Senior Job Opening In Washington – Now Hiring Amentum


Job description

As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that’s mission is to develop and operate the best possible software for critical national security enterprise applications.

This organization leverages SCRUM and SAFE Agile software development methodology and strong Dev Ops practices.

You will be responsible providing support to application users on a variety of issues.

You will identify, research and resolve technical problems.

You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.

“This position is contingent upon award”

**Responsibilities:**

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email, and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.

These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

Plans and leads major technology assignments.

Evaluates performance results and recommends major changes affecting short-term project growth and success.

Functions as a technical expert across multiple project assignments.

May supervise others.

Minimum of 8 years’ experience recommended.

In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.

A typical day in the life on this program involves:

• Receive and triage user-reported issues

• Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate with other groups as appropriate

• Escalate complex issues with detailed description of issues to higher-tier groups

• Document each interaction

• Track and manage operational metrics

**Requirements:**

• Active Top Secret with SCI Eligibility

• Minimum of 5 years of relevant experience

• Education: Bachelor’s degree

• In absence of degree, additional years of experience may be substituted for educational requirements

**Clearance Required:** Top Secret with SCI Eligibility

**Minimum Education:**

Bachelor’s degree

In absence of degree, additional years of experience may be substituted for educational requirements

**Minimum Years of Experience:**

Minimum of 5 years of relevant experience

**Preferred:**

• Business Analysis and Project Management:

o Agile Principles

• AWS Certifications

**Salary and Other Compensation:** The annual starting salary for this position is between $92,400-124,000 annually.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits:** The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 17 days paid time off, up to 12 weeks annual paid maternity leave, up to 6 weeks annual paid parental leave, as well as 7 company holidays and 4 floating holidays annually.

#javelin

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Washington, United States, highlighting market share and opportunities for professionals in Service Desk roles.

128060 Jobs in United States
128060
628 Jobs in Washington
628
Download Service Desk Jobs Trends in Washington and United States

Are You Looking for Service Desk Support Senior Job?

Great news! is currently hiring and seeking a Service Desk Support Senior to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amentum adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Desk Support Senior Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Support Senior?

Key qualifications for Service Desk Support Senior typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Desk Support Senior Job Success

Amentum interview tips for Service Desk Support   Senior

Here are some tips to help you prepare for and ace your Service Desk Support Senior job interview:

Before the Interview:

Research: Learn about the Amentum's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Support Senior interview at Amentum, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amentum's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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