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Service Desk Tech I Job Opening In Sacramento – Now Hiring CompuCom


Job description

Compucom Systems, Inc.

provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Desk Technician to join our team.
Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries.

They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.
**The hours are Thursday - Monday 12pm -9pm**
**Responsibilities** **:**
+ Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
+ Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
+ Provides case status updates to management and end-users per service level guidelines
+ Support and maintain effective relationships with users
+ Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
+ Provide support for PCs, laptops, printers, cell phones, and tablets etc.
+ Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
+ Communicates with customers at all levels of technical and non-technical skills sets
**Skills & Qualifications:**
+ Associates degree preferred, or technical training
+ 1-2 years related experience
+ Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
+ Experience with multi-platform Windows O/S required
+ Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
+ Active Directory and Exchange experience preferred
**Wage Range** **:**
The hourly rate for this position is between $13.50- $19.80 per hour.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.


Required Skill Profession

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Sacramento, United States, highlighting market share and opportunities for professionals in Service Desk roles.

128045 Jobs in United States
128045
377 Jobs in Sacramento
377
Download Service Desk Jobs Trends in Sacramento and United States

Are You Looking for Service Desk Tech I Job?

Great news! is currently hiring and seeking a Service Desk Tech I to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CompuCom adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Desk Tech I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sacramento. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Tech I?

Key qualifications for Service Desk Tech I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Tech I?

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Interview Tips for Service Desk Tech I Job Success

CompuCom interview tips for Service Desk Tech I

Here are some tips to help you prepare for and ace your Service Desk Tech I job interview:

Before the Interview:

Research: Learn about the CompuCom's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Tech I interview at CompuCom, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CompuCom's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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