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Urgent! Service Desk Technician (Intermediate-Level) Job Opening In Adelphi – Now Hiring Link Solutions Inc
Link Solutions, Inc.
delivers reliable and effective Information Technology services to government clients in support of critical mission needs.
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always.
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD.
+ Must be a US Citizen
+ Must have an active DoD Top Secret Clearance.
+ Non-remote (relocation incentive available)
The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage.
This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
+ Provide Tier I and Tier II technical support for hardware and software.
+ Recommend system modifications to enhance the usability of Information Systems and network resources.
+ Route and escalate requests to Tier III and other teams for quick customer issue resolution.
+ Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
+ Must be a US Citizen.
+ Must have an active DoD Top Secret Clearance.
+ Five (5+) years of relevant experience working in an IT or Service Desk environment.
+ IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
+ Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.
Preferred:
+ BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
+ Proficiency with Microsoft Office products.
+ Experience creating and modifying documentation for technical processes and procedures.
+ Experience working in a Department of Defense (DoD) environment.
+ A problem solver and troubleshooter who thrives in resolving complex problems.
+ Strong self-starter requiring minimal supervision.
+ Excellent communication skills (written and oral) and interpersonal skills.
+ Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Salary Range: $41,000 - $69,000
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.
Link Solutions Inc.
offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc.
is an EOE.
AA/M/F/D/V.
We participate in the E-Verify Employment Verification Program.
All your information will be kept confidential according to EEO guidelines.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Adelphi, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Adelphi, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 128067 jobs in United States and 6 jobs in Adelphi. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Link Solutions Inc is currently hiring and seeking a Service Desk Technician (Intermediate Level) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Technician (Intermediate Level) Jobs Adelphi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Link Solutions Inc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Technician (Intermediate Level) Jobs United States varies, but the pay scale is rated "Standard" in Adelphi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Technician (Intermediate Level) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Technician (Intermediate Level) interview at Link Solutions Inc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Link Solutions Inc's products or services and be prepared to discuss how you can contribute to their success.
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