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Service Desk Technician (Intermediate-Level) Job Opening In White Sands Missile Range – Now Hiring Link Solutions Inc


Job description

Link Solutions, Inc.

delivers reliable and effective Information Technology services to government clients in support of critical mission needs.

Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.

+ Must be a US Citizen 

+ Must have an active DoD Top Secret Clearance

+ Non-remote (relocation incentive available)

The Service Desk Technician will interact directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in White Sands Missile Range, NM.

You will be a part of a diverse team supporting a globally distributed information systems, responsible for the analysis, administration, voice, video, and data communications networks.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage.

This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.



Job Responsibilities:

+ Provide Tier I and Tier II technical support for hardware and software.

+ Recommend system modifications to enhance the usability of Information Systems and network resources.

+ Route and escalate requests to Tier III and other teams for quick customer issue resolution.

+ May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.




+ Must be a US Citizen.



+ Must have an active DoD Top Secret Clearance

+ High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.

+ IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

+ Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.

+ Ability to work in a fast-paced and constantly evolving environment.

  

+ Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

+ Proficiency with Microsoft Office products.

+ Experience creating and modifying documentation for technical processes and procedures.

+ Experience working in a Department of Defense (DoD) environment.

+ A problem solver and troubleshooter who thrives in resolving complex problems.

+ Strong self-starter requiring minimal supervision.

+ Excellent communication skills (written and oral) and interpersonal skills.

+ Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.


Link Solutions Inc.

offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc.

is an EOE.

AA/M/F/D/V.

We participate in the E-Verify Employment Verification Program.

All your information will be kept confidential according to EEO guidelines.




Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in White Sands Missile Range, United States, highlighting market share and opportunities for professionals in Service Desk roles.

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134 Jobs in White Sands Missile Range
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Download Service Desk Jobs Trends in White Sands Missile Range and United States

Are You Looking for Service Desk Technician (Intermediate Level) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Link Solutions Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Service Desk Technician (Intermediate Level) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in White Sands Missile Range. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Technician (Intermediate Level)?

Key qualifications for Service Desk Technician (Intermediate Level) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Desk Technician (Intermediate Level) Job Success

Link Solutions Inc interview tips for Service Desk Technician (Intermediate Level)

Here are some tips to help you prepare for and ace your Service Desk Technician (Intermediate Level) job interview:

Before the Interview:

Research: Learn about the Link Solutions Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Technician (Intermediate Level) interview at Link Solutions Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Link Solutions Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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