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Urgent! Service Desk Technician Job Opening In Phoenix – Now Hiring Axelon Services Corporation
Position Overview:
Hybrid - position primarily remote with 2-3 days in office
Service Desk Technician is responsible for providing end user support for all EFE end user staff.
This includes interfacing with end users at all levels as well as other IT team members.
The Service Desk Technician is the initial point of contact and is responsible for gathering and analyzing information regarding the end user s request or issue, troubleshooting, resolving or escalating as needed and handling the ticket through resolution.
Primary Responsibilities:
Respond to incidents and service requests via BeyondTrust for calls and Jira ticketing systems.
Troubleshoot hardware, software, and basic network issues for end-users.
Provide remote support using company tools for remote desktop access.
Log, categorize, and prioritize tickets accurately in the Jira ticketing system.
Follow up on open tickets, ensuring timely resolution and user communication.
Escalate complex issues to higher-level support or specialized teams.
Use and contribute to the knowledge base, documenting solutions and procedures.
Follow standard operating procedures (SOPs) for consistent service delivery.
Assist with password resets, account provisioning, and access requests.
Ensure compliance with security policies and data protection standards.
Assist with pipeline, upcoming, and ongoing projects as requested
Basic Qualifications:
4+ years of technical support experience
Very strong analytical problem solving and troubleshooting abilities
Excellent interpersonal and teamwork skills; able to work both independently and within a team-oriented environment.
Ability to concisely document processes, procedures, issues, resolutions; strong writing skills required.
Excellent interpersonal and communication skills; able to adapt instructions and guidance to the skill level of the end user.
Self-motivated, forward thinking.
Able to multitask in a fast-paced environment; handle multiple issues/requests simultaneously; able to quickly re-adjust priorities on demand.
Windows 11 end user support
Microsoft O365 end user support
Hardware support, troubleshooting and imaging (Dell and Mac laptops).
Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN.
Familiarity with Microsoft Active Directory (user & computer accounts, OU s, Group Policy) and EntraID.
Printer support (both USB and network) hardware, drivers, installation, print queue management, troubleshooting.
Technical Knowledge
Experience with Windows 11 OS
Experience with JIRA
Experience with Windows Server
Experience with Microsoft Office O365
Experience with monitoring and remote management tools
Experience with Dell laptops
Experience with Apple OS
Experience with Mac laptops
Preferred Certifications:
CompTIA A+ (220-1101)
CompTIA A+ (220-1102)
CompTIA Net+
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Phoenix, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Phoenix, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 130242 jobs in United States and 697 jobs in Phoenix. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Axelon Services Corporation is currently hiring and seeking a Service Desk Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Technician Jobs Phoenix.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axelon Services Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Technician Jobs United States varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Technician interview at Axelon Services Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Axelon Services Corporation's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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