Service Desk Technician

We’re looking for a skilled Service Desk Technician to join our client's Raleigh-based team.

In this client-facing role, you'll provide technical support across a range of systems—resolving issues, managing service tickets, and helping businesses stay up and running.What You’ll Do:

Troubleshoot and resolve technical issues (hardware, software, networking, VoIP)

Manage support tickets from open to close with clear communication

Install and configure PCs, printers, and network devices

Work with internal teams and vendors to resolve escalated issues

Maintain technical documentation and respond to system alerts

What You Bring:

3–5 years of experience in IT support or a related role

Strong knowledge of Windows environments, networking basics, and hardware

Excellent communication and problem-solving skills

Ability to prioritize and manage multiple tasks

Valid driver’s license and clean background check

Bonus Points For:

Industry certifications (CompTIA, Microsoft, Cisco, etc.)

Experience in an MSP or service desk environment

Perks & Benefits:

Health, dental, and life insurance

401(k) with company match

Disability coverage

Opportunities for growth and training

Apply now if you're ready to support clients, solve problems, and grow your IT career in a collaborative, fast-paced environment.
Job Types: Full-time, Contract, TemporaryPay: From $25.00 per hourExpected hours: 40 per weekBenefits:

Dental insurance

Health insurance

Life insurance

Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Raleigh, NC 27607 (Required)

Ability to Relocate:

Raleigh, NC 27607: Relocate before starting work (Required