Service Desk Technician

Job description

**Req ID:** RQ208562
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Computer Systems,Service Desk (Inactive),Technical Support,Troubleshooting
**Experience:**
3 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT).

A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator.

As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Service Desk Technician joining our team to support USSOCOM.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

+ Monitors vital servers for possible outages.
+ Creates user accounts on various networks.
+ Assists in resolving client-related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
+ Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
+ Performs the administrative operation and maintenance of printer server hardware and software.
+ Manages and images client computers.
+ Maintains baseline configurations and performs modification of configuration settings.
+ Institutes troubleshooting and incident response procedures.

WHAT YOU’LL NEED TO SUCCEED:

**Education:**

+ High School Diploma/GED with 6 years of related experience, or
+ Associate degree with 4 years of experience, or
+ Bachelor's degree with 2 years of experience.

**Preferred Skills/Experience:**

+ 2-5 years of directly related experience in Service Desk administration and analysis.
+ Security+ CE Certification required; DoD compliance 8570.01M applies.
+ Windows 10 Operating System experience.
+ Requires a strong working knowledge of information systems and application fundamentals.
+ Excellent troubleshooting and problem-solving skills.
+ 1 Year DoD experience.

**Clearance Level:**

+ Secret Clearance to start and must be able to obtain TS/SCI.

**Required Certification(s):**

+ Security+ CE Certification required; DoD compliance 8570.01M applies.

**Location:**

+ On Customer Site.

**US Citizenship:**

+ Required.

**Additional Requirements:**

+ Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
+ ITIL Foundations Certification desired.
+ Pursues ongoing education in technical topics.
+ Microsoft Active Directory / Exchange experience.
+ Microsoft Office / Outlook experience.

GDIT IS YOUR PLACE:

+ 401K with company match.
+ Comprehensive health and wellness packages.
+ Internal mobility team dedicated to helping you own your career.
+ Professional growth opportunities including paid education and certifications.
+ Cutting-edge technology you can learn from.
+ Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $62,962 - $74,750.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Skill Profession

Other General