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Urgent! Service Desk - TS/SCI Job Opening In Reston – Now Hiring Zachary Piper Solutions

Service Desk TS/SCI



Job description

Zachary Piper Solutions  is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location: Lorton, VA (onsite)

Responsibilities:

  • Responds to basic customer problems, issues, requests.

  • Operates as the entry point for customers, documents, notifies proper department/desk,
  • Escalates as necessary, and tracks and follows up on all incidents.

  • Demonstrates technical qualities with exceptional customer service in daily responsibilities.

  • Resolves system issues with various diagnostic tools
  • Mitigates issues within the internal system
  • Resolves incident tickets
  • Qualifications:

  • Active TS/SCI
  • 2+ years of IT professional experience
  • Security+ certificate
  • Excellent customer service skills
  • Compensation:

  • Salary Range:  $70,000 - $90,000 based on experience
  • Comprehensive Benefits : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Service Desk Potential: Insight & Career Growth Guide


    • Real-time Service Desk Jobs Trends in Reston, United States (Graphical Representation)

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    • Are You Looking for Service Desk TS/SCI Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zachary Piper Solutions adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
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      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Service Desk TS/SCI Job Success
      Zachary Piper Solutions interview tips for Service Desk   TS/SCI

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Zachary Piper Solutions's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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