Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Director CNC Machine Tools.
United States Jobs Expertini

Urgent! Service Director-CNC Machine Tools Job Opening In Houston – Now Hiring Swift Placement & Consulting

Service Director CNC Machine Tools



Job description

DMG MORI-Houston , TX Office

 

Essential Job Functions:

The Service Director is tasked to manage costs and revenue generation to keep assigned local offices profitable and manage customer satisfaction in regards to service quality and response time on a highly analytical basis.

The requirements listed below are representative of the knowledge, skills, and abilities required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities include up to and not limited to:

  • Build and maintain a strong service organization for the area of responsibility
  • Manage and maintain service KPIs such as service efficiency, service billing, PPR (Product Problem Report) cockpit and service response time in the requested levels
  • Manage costs and revenue generation to keep the assigned local offices profitable and address issues as necessary
  • Oversee and develop regional service processes, procedures, reporting and documentation and propose adjustments to Regional Service Manager if needed
  • Develop action plans to generate more profit and shift resources according to the current market conditions
  • Provide technical, policy and procedure support to local service coordinators and managers in assigned local offices
  • Prepare and negotiate corporate service and spare parts agreements with customers
  • Visit customers alone and together with sales in order to recover lost customers or establish a good relationship with existing or new customers.

  • Manage local personnel to insure correct level of technical support for customer’s in the assigned local offices
  • Manage and track training for all service personnel based on skill matrices and installed machine base and pipeline
  • Manage escalation cases and prepare to the point executive summaries of escalation cases for management
  • Oversee local and regional supplies of service tooling as well as all calibration and certification activities, monitor and maintain these documented processes
  • Respond to and work with Regional Service Manager and National Service Manager when necessary
  • Prepare and present Service part for Subregional Status Meetings on a regularly basis, providing a 360 degree overview of the Service organization regarding KPIs such as revenue, billing, efficiency, response time, skill set, HR related issues etc.
  • Manage open issues within the Regions local offices
  • Coordinate factory support for installations and global service interventions when required
  • Manage escalations and second level tickets and escalate to National / Global Service when appropriate
  • Provide performance reviews, interview perspective employees and schedule Regional training for new hire
  • Audit and review processes to maintain issuing invoices within 3 days of service in the region
  • Assist AR department on overdue collections of service invoices
  • When appropriate visit customers to solve any technical or regionally escalated issues
  • Conduct Sub regional Service Meetings to give direction to the team
  • Other duties as assigned

Minimum Requirements:

  • Bachelor’s Degree required
  • Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems, CNC programming
  • Related field and/or machining knowledge preferred
  • Excel with V-lookup and Pivot table is required
  • Ability to handle multiple projects simultaneously in a fast paced environment while meeting deadlines
  • Proven experience to communicate professionally with internal and external customers
  • MS Viso with process flow chart development skill is preferred
  • Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, SAP a plus
  • Excellent communication skills and delegation skills, positive solution-oriented attitude, teambuilding
  • Exceptional organizational skills and flexibility working in a fast-paced setting
  • Proven organizational skills, with high attention to detail

Work Environment:

Manufacturing environment (assembly, machining, and quality control facility) at customer locations or DMG MORI Showrooms.

Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

General office environment in the DMG MORI Office.

Physical Demands:

Frequent: Sitting at desk, utilizing computers and phones, standing, and walking.

Periodic: Operating power equipment.

Business travel.

Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Occasional: Bending, squatting, stooping, reaching, pushing and pulling.

Lifting or moving up to 50lbs.

 

#ZR


Required Skill Profession

Operations Specialties Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Service Director Potential: Insight & Career Growth Guide


  • Real-time Service Director Jobs Trends in Houston, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Director in Houston, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 199251 jobs in United States and 2364 jobs in Houston. This comprehensive analysis highlights market share and opportunities for professionals in Service Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Service Director CNC Machine Tools Job?

    Great news! is currently hiring and seeking a Service Director CNC Machine Tools to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Swift Placement & Consulting adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Service Director CNC Machine Tools Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Houston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Service Director CNC Machine Tools?

    Key qualifications for Service Director CNC Machine Tools typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Service Director CNC Machine Tools?

    To improve your chances of getting hired for Service Director CNC Machine Tools, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Service Director CNC Machine Tools Job Success
    Swift Placement & Consulting interview tips for Service Director CNC Machine Tools

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Swift Placement & Consulting's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Service Director CNC Machine Tools interview at Swift Placement & Consulting, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Swift Placement & Consulting's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Service Director CNC Machine Tools Positions

    Setting up job alerts for Service Director CNC Machine Tools is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!