Service Dispatch Supervisor

Job description

**Creating Peace of Mind by Pioneering Safety and Security**

_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.

With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

**Service Dispatch Supervisor - Stanley Access Technologies, Columbus, OH**

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors.

Our growing product and service offerings have driven significant growth for our service business.

Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

_Qualified candidates must be legally authorized to be employed in the United States.

The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._

**What You Will Do**

+ Direct the activities of 10-25 service technicians and potentially 1 dispatcher, including sharing on-call duties.
+ Oversee and develop processes to improve productivity, efficiency, and customer satisfaction, while maximizing revenue.
+ Meet or exceed regional service goals, including incoming business, sales, expense/revenue ratios, service delivery, and margin rates.
+ Build and lead high-performing teams by sourcing, hiring, training, and developing talent.
+ Provide leadership to ensure the profitable installation, maintenance, and repair of Stanley products, while growing the service customer base.
+ Analyze and implement process and productivity enhancements.
+ Lead and manage service technicians, dispatchers, warehouse staff, and administrative personnel.
+ Conduct audits of work orders for accuracy (e.g., part numbers, Door IDs, signatures, customer forms, PO numbers, NTE).
+ Perform ride-alongs to evaluate work practices, safety compliance, and customer interactions.
+ Model and promote Stanley values, including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless, and Speed.

**What You Need to Succeed:**

+ High school diploma required; undergraduate degree (technical preferred, BSEE/BSME) preferred
+ A valid state driver’s license, without restrictions, is required for this position.
+ A clean driving record
+ Ability to work nights and/or weekends as necessary
+ Proven track record of success
+ Ability to work in a fast paced, chaotic environment
+ Proven team builder and player
+ Strong business acumen ( Drive productivity, P&L understanding, data analysis)
+ Demonstrated communication skills
+ Excellent team and interpersonal skills
+ Strong detail orientation
+ Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing )

**Additional Preferred Skills and Knowledge:**

+ Prior field sales or field service experience
+ Prior experience with high involvement work teams
+ Prior supervisory experience General: We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

**Why Work for Us?**

**Allegion is a Great Place to Grow your Career if:**  

+ You're seeking a rewarding opportunity that allows you to truly help others.

With thousands of employees and customers around the world, there’s plenty of room to make an impact.

As our values state, “this is your business, run with it”.

+ You’re looking for a company that will invest in your professional development.

As we grow, we want you to grow with us.



+ You want a culture that promotes work-life balance.

Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

**Why Work for Us?**

**Allegion is a Great Place to Grow your Career if:**  

+ You're seeking a rewarding opportunity that allows you to truly help others.

With thousands of employees and customers around the world, there’s plenty of room to make an impact.

As our values state, “this is your business, run with it”.
+ You’re looking for a company that will invest in your professional development.

As we grow, we want you to grow with us.


+ You want a culture that promotes work-life balance.

Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 
+ You want to work for an award-winning company that invests in its people.

Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

**What** **You’ll** **Get from Us:**

+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”  
+ Unlimited Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 
+ Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance – Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement  
+ Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_  
+ Community involvement and opportunities to give back so you can “serve others, not yourself” 
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching 

**Apply Today!**

Join our team of experts today and help us make tomorrow’s world a safer place!

_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ **_and_** _every single preferred qualification of a job posting.

At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace.

So, if_ _you’re_ _excited about this role but your_ _past experience_ _doesn’t_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _.

You may be just the right candidate for this role._

**We Celebrate Who We Are!**

Allegion is committed to building and maintaining a diverse and inclusive workplace.

Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.

We are also committed to providing accommodations for persons with disabilities.

If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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**We are Allegion.**

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many.

We are one.

**We are Allegion.**

Required Skill Profession

Other General