Service Level Agreements Administrator I

Job description

POSITION OVERVIEW:
This role is responsible for the creation, processing, and renewal tracking of SSA and SaaS agreements.

Duties include coordination with internal teams and external vendors, margin application, system documentation, lifecycle management of agreements and Program reporting.


 

SPECIFIC ACCOUNTABILITES Include, but not limited to:

+ Coordinate the intake and setup of new service agreements, ensuring all required details are captured and validated.



+ Prepare internal agreement drafts, apply pricing and margin structures, and manage internal review and approval workflows.



+ Upload finalized agreements and maintain contract records.



+ Set up billing schedules and invoice instructions in alignment with contract terms.



+ Track agreement timelines and manage proactive renewal processes on a 30-, 60-, and 90-day basis

+ Communicate renewal needs with internal teams and coordinate quote updates or agreement changes.



+ Collaborate with Sales, Operations, AP, and Purchasing to ensure smooth execution of all agreement-related activities including proactive tracking, review and approval of associated supplier invoices.



+ Provide regular reporting on agreement status, expirations, and renewals.



+ Ensure data integrity and compliance across all agreement documentation and workflows.



GENERAL ACCOUNTABILITIES:

+ Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction

+ Available to work outside of, or in addition to, normal businesses hours.



+ Work in compliance with the Company’s policies and procedures including safety manual with safety of self and others in mind at all times.



+ Maintain and protect assigned Company assets.



+ Accurate written record keeping, submitted on time and complete, including but not limited to:

REQUIRED QUALIFICATIONS:

+ High School Diploma or GED

+ 1 year of experience with general administrative duties in an office environment

PREFERRED QUALIFICATIONS:

+ 1 year of experience in customer service

+  Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experience

DEMONSTRATED PROFESSIONAL COMPETENCIES:

+ Excellent keyboarding skills.



+ Ability to work in a high-volume atmosphere

+ Ability to solve practical problems and carry out responsibilities under minimal supervision.



+ Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints

+ Excellent interpersonal skills including customer service skills

+ Ability to write simple correspondence and present information in one-on-one and small group situations.



+ Ability to interact effectively at all levels and across diverse cultures.



+ Ability to function as an effective team member.



+ Ability to adapt as the external environment and organization evolves.



PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.


· Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
· Position is a desk job requiring the use of computer, keyboard and phone

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lit and ventilated.

Noise levels are considered low to moderate

Compensation : $49,600 - $71,500 DOE

 
Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.

We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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