Urgent! Service Operations Specialist III Job Opening In South Portland – Now Hiring Generac Power Systems
**We are Generac, a leading energy technology company committed to powering a smarter world.**
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation.
From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Service Operations Specialist III contributes to Generac’s next-level customer support with effective KPI reporting, fleet process development and implementation, expedient warranty claim and RMA processing, Service Dealer
management, and proactive campaign resolutions.
Demonstrates critical thinking, is highly motivated and results driven.
Proficient with Inventory management, Project Managements and Product management skills with a focus on process improvement.
All Service Operations Specialists personify Generac’s integrity principles by coaching fellow team members to succeed.
**Minimum Qualifications:**
+ Bachelor’s Degree in Business/Data or equivalent experience with B2B and C2B relations
+ Expert level Skill with Excel
+ Comfort with Business Intelligence reporting
+ Experience with ERP Software (SAP)
+ Experience with Salesforce reports and dashboards
**Preferred Qualifications:**
+ Familiarity with solar photovoltaics and residential energy storage systems
+ Familiarity with IT related functions
+ Salesforce Trailbazer
+ MS Office Certification(s)
+ Data Analytics experience
+ Project Management experience
**Essential Duties and Responsibilities:**
+ Resolve external requests from inbound calls/emails · Manage service Case(s) for proactive monitoring & maintain Case data integrity · Administer proactive response program(s) including device error clearing · Monitor fleet health and respond to trends
+ Process warranty orders and claims with ERP data integrity · Surface and distribute service leads · Accurately resolve internal and external warranty requests · SME on warranty and process for external vendors · Generate reports and take positive action
+ Special projects as assigned
+ Assist with KPI Development and tracking · Process review, development, and implementation · Contribute to work and financial review of external vendors · Act as technical resource · Collaboratively maintain Service Supply Chain, track RMA rates, & ensure parts availability · Maintain OTC and SLM data integrity
**Knowledge, Skills, and Abilities:**
+ Excellent written communication skills
+ Critical thinking
+ Advanced computer skills & ability to learn new software
+ Process and flowchart expertise
+ Customer Service skills
+ Time management skills
+ Ability to safeguard confidential customer information
#LI-HR1
**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 - 50 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Occasional travel.
_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation.
From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives.
Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team.
Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success.
Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Operations Potential: Insight & Career Growth Guide
Real-time Service Operations Jobs Trends in South Portland, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Operations in South Portland, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 165372 jobs in United States and 1176 jobs in South Portland. This comprehensive analysis highlights market share and opportunities for professionals in Service Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Generac Power Systems is currently hiring and seeking a Service Operations Specialist III to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Operations Specialist III Jobs South Portland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Generac Power Systems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Operations Specialist III Jobs United States varies, but the pay scale is rated "Standard" in South Portland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Operations Specialist III typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Operations Specialist III interview at Generac Power Systems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Generac Power Systems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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