Service Project Manager (LSS Chicago)

Job description

ATS Company: Life Sciences Systems




Requisition ID: 15358




Location:
Rolling Meadows, IL, US, 60008-3833 Chicago, IL, US, 60008-3833





Date: Oct 23, 2025




Service Project Manager (LSS Chicago)





ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team.

As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth.

Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.
TheService Project Manageris responsibility for managing service projects through to a successful completion.

Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities.

Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.
ESSENTIAL JOB DUTIES:

+ Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.

+ Define the service project missions, goals, tasks, and resource requirements.

+ Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.

+ Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required.

+ Develop risk mitigation to prevent overruns to budget and schedule.

+ Manage changes in project scope, identify potential problems and prepare contingency plans.

+ Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.

+ Resolve conflicts within and between service projects or functional areas.

+ Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.

+ Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.

+ Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.

+ Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).

+ Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.

+ Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.

+ Follow a defined, agreed upon project management methodology.

+ Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.

+ Contribute to the development and maintenance of Company standards.

+ Set and maintain departmental goals in keeping with company objectives.

+ Make recommendations for quality and cost improvements.

+ Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.

+ Support Service request ticket management to successful closure

+ Some off-hour availability may be required.

+ Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.




QUALIFICATIONS:

+ College courses in mechanical engineering, technology, or equivalent experience.

+ Greater than three (3) years of automation experience.

+ Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.

+ Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.

+ Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.

+ Strong multi-tasking, time management skills, while being resourceful and independent.

+ Able to influence others without authority.


JOB SPECIFICATIONS:

+ Travel for this job 35%.

+ The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.

+ Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.

+ Visual Acuity – Normal requirements for reading written instructions and computer screens

+ Hearing Ability – Normal requirements for understanding verbal instructions.

+ Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor.

+ Capable of wearing appropriate related PPE for extended periods of time.


We are an equal employment employer.

All applicants considered are subject to a pre-employment screening.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.


Being authorized to work in the U.S. is a precondition of employment.

Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.


If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.
Why YOU should join our ATS Life Sciences Systems team:
We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people.

The best people want to work with the best team - the best teams are diverse and inclusive teams.


What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do.

Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.


We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!
We offer COMPETITIVE Total Rewards - Starting salary for this position is $95,000 - $110,000 with, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program), a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!!
A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development.

We believe that diversity of thought, background, and experiences is essential for our success and innovation.


ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability.

We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

Required Skill Profession

Other General